CWD designs, markets and sells the highest performing consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create cutting-edge products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our creations can be found in millions of homes. Together in teams, as a company, as a community, we are committed to Creating What’s Different.CWD is looking for aDirector of Operationsto join our exceptionally talented and collaborative team. This posting reflects an existing vacancy within our Niagara Falls location. Reporting to the Chief Executive Officer, the successful candidate will be responsible for overseeing three functional leaders—Warehouse, Logistics, and Information Systems—each with their own teams. The Director of Operations is responsible for end-to-end corporate project oversight, driving operational excellence, improving processes, and ensuring strategic initiatives are delivered on time, on budget, and aligned with corporate objectives. The ideal candidate is organized, a critical thinker, and brings leadership maturity with a hands‑on, roll‑up‑the‑sleeves approach.This is a full-time permanent role working 40 hours a week on-site. Our hours of operation are 8:15 a.M. to 5:00 p.M. Monday to Friday.Key Responsibilities LeadershipOversee and lead three operational leaders and their teams (Warehouse, Logistics, and Information Systems), providing mentorship, guidance, and development opportunitiesTrain and develop managers and teams by identifying skill gaps and creating actionable development plansEstablish individual and team performance goals, conduct one‑on‑one feedback sessions, and complete annual performance reviewsEmpower leaders and teams by sharing “the why” behind initiatives, aligning departmental objectives with corporate strategyLead by example, fostering a culture of accountability, collaboration, innovation, and operational excellenceParticipate in recruitment and onboarding of operational leadership rolesLead and participate in cross‑departmental meetings, including leadership, project, and strategy sessionsCorporate Project OversightLead all corporate projects end‑to‑end, ensuring alignment with business objectives, budgets, timelines,



and expected outcomesPartner with all departments to define project scope, set milestones, assign resources, and monitor progressIdentify and manage project risks, roadblocks, and dependencies, escalating as needed to the CEO or leadership teamOversee project implementation across the companyTrack project KPIs, deliverables, and outcomes to ensure successful completion and post‑project evaluationDrive process improvement and standardization across projects to increase efficiency, scalability, and quality of executionDrive the development of corporate strategy and establish a comprehensive project portfolio aligned to business objectives, ensuring prioritization of initiatives that deliver the greatest strategic value and operational impactOperations & Process OptimizationOversee end‑to‑end operational strategy for Warehouse, Logistics, and Information Systems functionsDrive continuous improvement initiatives to optimize supply chain efficiency, warehouse productivity, and IT/Dev system performanceManage vendor relationships, contracts, and cost optimization initiativesEnsure accurate inventory forecasting, timely order fulfillment, and multi‑location distributionDevelop and implement corporate processes and systems to enhance operational efficiency, compliance, and scalabilityMonitor KPIs across operations, including units per hour, order fulfillment metrics, project milestones, and UAT successOversee facility maintenance and continuous improvement initiatives to ensure a safe, efficient, and well‑maintained operational environmentSystems & TechnologyOversee ERP, WMS, and other business system implementations, integrations, and testingEnsure IT and Development initiatives are delivered successfully, aligned with business needs, and optimized for operational efficiencyCollaborate with teams to identify automation opportunities, process improvements,



and digital solutionsOtherUndertake related duties as assigned to achieve department objectives and company goalsQualificationsUndergraduate degree in Business, Supply Chain, or a related field; PMP designation is a plus10+ years in business operations, logistics, ERP/business applications, or related fields7+ years leadership experience managing multiple leaders or sub‑departmentsProven experience leading warehouse, logistics, and IT/Dev functionsDemonstrated experience in corporate project management, process improvement, and business system implementation; CCBA or Six SigmaBlackBelt is a plusERP/WMS experience required; experience with inventory forecasting, order fulfillment, and multi‑location distributionStrong vendor and cost management experience, including negotiation of high‑value contractsReturns management, distribution center operations, and order processing experience preferredProficiency in Microsoft Office, including intermediate Excel skills (VLOOKUPs, PivotTables, IF statements)Strong organization, time management, and problem‑solving skillsAnalytical, highly motivated self‑starter with excellent communication and interpersonal skillsAbility to thrive in a fast‑paced, dynamic, and ever‑changing environmentCritical thinker with a high‑energy, roll‑up‑the‑sleeves attitudeWhat We Offer Our expected compensation range for this role is $120,000.00 - $145,000.00 annually. The salary you may receive will be determined based on the skills, experience, and qualifications you bring to the position, as well as how they align with the responsibilities and scope of the Director of Operations role. CWD evaluates compensation using a consistent and equitable framework to ensure fair and transparent pay practices across the organization.Full comprehensive benefits (dental, medical and eye) 80/20 split-family coverageAnnual professional development fundAnnual Performance‑Based BonusRRSP MatchFitness incentivesTeam events50% off on CWD brandsRelocation expenseEqual Opportunity Employer Statement CWD is an equal chance employer and is dedicated to creating a diverse and inclusive work environment. We are committed to providing accommodations for people with disabilities throughout the recruitment process, and upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into

📌 Director Of Operations - $120,000 - $145,000 A Year (Niagara Falls)
🏢 CWD
📍 Niagara Falls