Questrade Financial Group (QFG), through its companies – Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti – provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting‑edge technology to help Canadians become much more financially successful and secure.At QFG, we combine human‑centric collaboration with AI‑driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.What’s in it for you as an employee of QFG?Health & wellbeing resources and programsPaid vacation, personal, and sick days for work‑life balanceCompetitive compensation and perks packagesWork‑life balance in a hybrid environment with at least 3 days in officeCareer growth and development opportunitiesOpportunities to contribute to community causesWork with diverse team members in an inclusive and collaborative environmentThis job posting is for an existing vacancy.We’re looking for our next Senior Collection Support Specialist. Could It Be You?We are seeking a Senior Collection Support Specialist to join the Risk team. You will be reporting to the Manager, Special Collections and be part of the team that oversees Insolvency Management (Bankruptcies, Consumer Proposals, etc.), Estates, Early Out Collections, Debt Sales and other Special Collection activities and play an important role in maximizing Flexiti’s recoveries! This position requires high attention to detail, strong organizational skills,



and enjoys processes and routine activities.ResponsibilitiesSupport the Manager, Special Collections on a day‑to‑day basis.Manage the day‑to‑day relationship with Flexiti’s third‑party vendors, such as First Canadian Title (FCT) and PRA Group Canada (PRA), to monitor and process weekly/monthly remits and recoveries.Oversee the Estates Program by working with executors and next of kin to facilitate the recovery of estate accounts in a sensitive manner. Leverage FreshDesk to ensure final account documentation is received and accounts are coded accurately.Maintain financial oversight of ongoing debt sale obligations, such as processing buy‑backs, direct payments, charge‑off reviews, and manual recalls.Accurately classify and note accounts for ease of tracking and reporting for specific campaigns and CAP‑processed accounts.Collaborate with the team to keep SOPs, compliance reporting, and policies up to date.Perform other duties as assigned.So are YOU our next Senior Collection Support Specialist? You are if you…Have a proven background dealing with attention to detail and multi‑taskingPossess organizational skills to organize workloadHave good oral and written communication skills to communicate effectively with staff, inspectors, creditors, and OSBDemonstrate analytical skills to analyze account activitiesExhibit interpersonal skills to deal with team members and staffHave excellent computer skills and proficiency with Microsoft Office (Outlook, Excel, Word)Are familiar with insolvency processes and requirements (as an asset)Have experience working with insolvency software (as an asset)Compensation InformationBase salary range: $55,000 – $65,000The final compensation package will be commensurate with the successful candidate’s experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full‑Time Permanent roles.#J-18808-Ljbffr

📌 Senior Collection Support Specialist - C$55,000 - C$65,000 A Year (Winnipeg)
🏢 Questrade Financial Group
📍 Winnipeg