Lead customer service operations at UCalgary’s Outdoor Centre, using outdoor equipment expertise and staff supervision skills on a Tuesday-to-Saturday schedule.

This recurring part-time supervisor reports to the Coordinator, Outdoor Centre Equipment and Services. You will coordinate daily work, direct two to eight part time staff, and support training, equipment maintenance, and customer service. The centre serves approximately 75,000 clients through rentals, registrations, retail sales, repairs, and climbing access.

Key Responsibilities:

• Coordinate daily tasks, priorities, and staff resources across customer service operations
• Supervise workflow and direct two to eight staff per shift
• Process registrations, rental work orders, contracts, sales, payments, and refunds
• Communicate equipment, program,
  
  
  
  and membership issues to appropriate stakeholders
• Maintain customer service tools, resources, training, and operational information flow

Requirements:

• Undergraduate degree or college diploma; recreation education is an asset
• First Aid and CPR certification; Wilderness First Aid preferred
• Knowledge of outdoor activities, equipment, and Outdoor Centre services
• Customer service and medium-sized operation supervision experience
• Proficiency with Microsoft Excel and Word; CICS familiarity is an asset

Apply outdoor recreation knowledge, customer service leadership, and equipment experience while supervising daily operations at UCalgary’s Outdoor Centre.