What is the opportunity?The Client Services Operations Representative role supports the overall RBC Purpose of helping clients thrive & communities prosper and enhances the overall client experience by providing accurate and timely processing on all service requests.What will you do?Deliver a superior and high quality customer service experience to our policyholders and Advisors and other key relationships. Be agile and submit or support creative ideas and process improvements to enhance the customer service experience.Act on client requests for policy changes and/or information. Take appropriate action on urgent and complex cases in accordance with the policy terms and company philosophy. Accurately update our workflow tracking system and ensure all relevant documents are uploaded to the electronic policy file.Possess a diverse knowledge of our products (Critical Illness, Disability, Long Term Care) and administration systems. Administer policies in adherence to administration functionality and procedures as established in our SOP (standard operating procedures).Handle and resolve complaints effectively.Meet or exceed Team and Individual Service Level Agreements by effective prioritization of fluctuating workflows. Prioritize and organize workload effectively to ensure time is utilized wisely and individual productivity is being met or exceeded.Engage in cross training on all lines of business. Support other team members by sharing knowledge and mentor to build confidence.What will you need to succeed?Must have3 to 5 years experience in a high volume customer service environment possessing a high degree of professionalismExcellent time management,



organizational skills and ability to manage workload to meet deadlinesExcellent communication skills (written & verbal)Strong interpersonal & collaborative skills and the ability to work in a team environmentStrong attention to detailNice to haveCollege or University degree preferredBilingual in English and French is an assetSound decision making skillsStrong PC skills required including ability to trouble shoot problemsStrong working knowledge of our administration systems (including Ingenium, Passport, Bedrock, Broker and Career Capsil and ancillary applications)Strong technical skills including the Microsoft office suite of products and WebexWhat’s in it for you?Working with an award-winning team Awards | RBC Diversity & InclusionA comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock optionsWork where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills,



sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.Flexible work arrangements and leaders who support your needs—both personal and professional.An opportunity to have real impact on the lives of our clients and the communities you serve.RBCI software tools to boost your productivityJob SkillsActive Learning, Adaptability, Communication, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product ServicesAdditional Job DetailsAddress: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity: MississaugaCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: INSURANCEJob Type: RegularPay Type: SalariedPosted Date: 2026-06-23Application Deadline: 2026-07-09 (Applications will be accepted until 11:59 PM on the day prior to the application deadline date above)Pay Range: $40,000.00 - $60,000.00 (The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.)Variable compensation program: RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.#J-18808-Ljbffr

📌 Client Services Operations Representative - C$40,000 - C$60,000 A Year (Winnipeg)
🏢 RBC
📍 Winnipeg