Elevate your career with MCI as a Call Center Customer Service Agent, specializing in inbound and outbound interactions. This role fosters customer satisfaction through problem-solving and effective communication.MCI is expanding its operations and seeking driven Call Center Agents to manage diverse customer inquiries. As part of a team dedicated to excellence, you will assist customers by handling queries, making sales calls, and promoting products. Your role is crucial in enhancing customer experience and driving up-sell opportunities with top brands.Key Responsibilities:- Handle inbound and outbound customer contacts professionally- Ensure first contact resolution through effective problem-solving- Accurately document customer interactions and claims- Lead discussions to identify best solutions for customers- Maintain confidentiality and comply with policy requirementsRequirements:- Must be at least 18 years old- High school diploma or equivalent required- Excellent communication and organizational skills- Basic Microsoft Office knowledge needed- Robust customer service orientationUtilize your communication, problem-solving, and customer service skills to thrive with MCI.#J-18808-Ljbffr

📌 Aviation Call Center Lead & Coach (Winnipeg)
🏢 Alorica Canada
📍 Winnipeg