Job Overview Manager, Marketing Operations – Adaptable hybrid schedule, currently located at 483 Bay Street, Toronto until late 2026, then moving to 3 Robert Speck Parkway, Mississauga. Responsibilities 1. Lead and develop a high‑performing Marketing Production/Operations team Coach staff through weekly one‑to‑one sessions, group meetings, development plans, and annual goal setting. Balance team capacity, forecast projects, and manage performance cycles. Build a results‑driven culture that rewards experimentation and continuous learning. Maintain close relationships with stakeholders across the business. 2. Manage marketing resources to optimize end‑to‑end content supply‑chain delivery Maintain documented frameworks covering intake, scope, prioritization, creation, translation, QA, compliance review, and distribution. Define and maintain Service Level Agreements with Design, Translation, Compliance, and other teams. Standardize hand‑offs, signoffs, version control, and lifecycle management of content. Facilitate regular cross‑functional meetings and provide constant stakeholder communication. Plan, manage, and optimize resources to complete projects. 3. Own the ongoing planning process and roadmap related to workflow, automation and content supply chain Identify and fix bottlenecks through people, process, and technology optimization. Participate in annual business planning and quarterly forecasting processes. Act as business owner for workflow technology (Workfront), Digital Asset Management, and content creation tools. Maintain relationships with marketing, technology teams, and external partners to update the technology roadmap. Ensure seamless integration of various technologies and maintain detailed technical documentation.



Own and manage risk and controls assessment processes. 4. Vendor Management Develop a vendor management strategy and evaluate third‑party vendors and agencies. Own the vendor selection process in partnership with other Directors/Stakeholders. Develop KPIs/scorecard to assess vendor performance and monitor compliance. Ensure risk management procedures and controls are in place. Qualifications 5+ years’ marketing operations experience with strong technology and data focus. 3+ years of leading and growing a high‑performing marketing team. Deep knowledge of marketing technology strategy and content supply‑chain implementation. Experience in planning, optimizing, and managing content production processes. Proficiency with Adobe Workfront and other marketing workflow tools. Excellent communication skills and ability to work with creative, compliance, and translation teams. Benefits Base Salary: $146,000 – $170,000 annually (dependent on experience). Discretionary performance bonus. RRSP contribution after 6 months of employment. Comprehensive health benefits with 100% employer‑paid premiums and up to $5,000 annually for mental health services. Parental leave top‑up to 100% of salary for 25 weeks. Up to $650 for home office equipment and generous time‑off policy. Equal Opportunity Statement Fidelity Canada is an equal‑opportunity employer. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status, or any other legally protected ground. Accommodation during the application process is available upon request. #J-18808-Ljbffr

📌 Manager, Marketing Operations - C$146,000 - C$170,000 A Year (Toronto)
🏢 Fidelity Canada
📍 Toronto