Coordinate home care scheduling in Edmonton using communication, problem-solving, and multitasking skills within a fully on-site contact center. Support clients, families, and care providers.CBI Home Health seeks Care Access Representatives for full-time, 40-hour weekly schedules. You will manage direct-care staffing for Personal Support Workers, Health Care Aides, and Nurses. The work includes chats, calls, data entry, intake, scheduling requests, issue resolution, and continuity of care.Key Responsibilities:Use scheduling software to assign care providers accuratelyMeet calls, chats, quality, and visit-scheduling KPIsCommunicate with clients, families, and care providersUpdate scheduling databases, records, and care plansFollow legislation, agreements, policies, and proceduresRequirements:Minimum Grade 12 educationAt least two years’ customer service, scheduling, or coordination experienceMicrosoft Office and scheduling software proficiencyKeyboarding speed of 35–45 words per minuteAvailability for rotating shifts Monday through SundayBring organized scheduling, explicit communication, and problem-solving skills to CBI Home Health’s Edmonton care access team.#J-18808-Ljbffr

📌 Care Access Representative - Hamilton (Winnipeg)
🏢 CBI Home Health
📍 Winnipeg