Bilingual Customer Service Representative (French/English) – Mississauga, OntarioHandle inbound & outbound calls from & to customersInput data & orders into the dedicated software systemCoordinate with warehouse team to collect concise information & provide customers service excellenceService customer requests for quotes and orders received through multiple channels of communication (email, phone, salesforce CRM)Convert quotes to ordersRecording customer interactions in CRM for consistency in customer relationsResolving customer complaints, escalating as requiredConsult with sales on commercial and technical issues as requiredAssist customers with accurate transactions and industry specific product informationProvide conveyor and power transmission technical assistance for belting solutionsHandle RGAs credits and complaints as neededRespect safety procedures & guidelines at all timesOther projects and duties as assignedRequirementsLocated in Mississauga, Ontario3 to 5 years of prior experience in Customer Service in Manufacturing, Warehouse, or Distribution industryBilingual English/French proficiencyProficiency with MS Office and prior experience with CRM software (Sales Force preferred)Professional telephone skills, customer service mindset,



and qualified oral and written communication in both English and FrenchAbility to work efficiently with a teamExcellent verbal and written communication skillsHigh energy – ability to thrive in a customer service/sales environmentHigh integrity & accountabilityStrong organization skills and excellent time managementDecision‑making, problem‑resolution, and creative thinking skillsAbility to multi‑task with shifting prioritiesExcellent attendanceBeing onsite all 5 days is requiredAuthorization to work in Canada for any employerCompensation and Working ConditionsJob location: Ammega Canada Inc., 265 Export Blvd, Mississauga, ON, L5S 1Y4Salary: $55,000 – $60,000 annually (depending on relevant experience)Days of work: 5 days in office, Monday to Friday – Permanent full‑time position, 40 hours per weekTimings: 8:00 am to 5:00 pm EST (flexibility for 9:00 am to 6:00 pm when required)BenefitsPaid sick daysEmployer‑paid comprehensive group benefit plan – Life/AD&D;/LTD/Extended Health/Dental/Health Care Spending AccountGroup pension plan with employer matchEmployee and family assistance programAmmega is an equal‑opportunity employer committed to diversity and inclusion.#J-18808-Ljbffr

📌 Bilingual Customer Service Representative - C$55,000 - C$60,000 A Year (Winnipeg)
🏢 AMMEGA
📍 Winnipeg