About us We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential.

Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients.

You’ll find an environment that inspires and empowers you to thrive both personally and professionally.

There’s no one like you and that’s why there’s nowhere like RSM.

We are the leading provider of professional services to the middle market globally.

Our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential.

Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients.

You’ll find an environment that inspires and empowers you to thrive both personally and professionally.

There’s no one like you and that’s why there’s nowhere like RSM.

The Service

Now Architect is a key member of the Service

Now practice, responsible for designing scalable, secure, and high-performing Service

Now solutions that align with clients’ business objectives and enterprise technology strategies.

This role serves as a trusted technical advisor to clients and provides architectural leadership throughout the full lifecycle of Service

Now implementations and transformation initiatives.

The Service

Now Architect partners closely with clients, functional consultants, developers, delivery teams, and practice leadership to translate complex business and technical requirements into effective Service

Now solutions.

This individual will establish technical direction, guide solution design and development, promote platform best practices, and help clients maximize the long-term value of their Service

Now investment.

Responsibilities Lead the architecture and technical design of complex Service

Now implementations, enhancements, integrations, and transformation initiatives.

Serve as a trusted technical advisor to clients, providing guidance on Service

Now platform strategy, architecture, capabilities, scalability, security, and best practices.

Partner with business and technology stakeholders to understand business objectives and technical requirements and translate them into scalable Service

Now solution architectures.

Develop solution architecture, technical designs, integration strategies, data models, and implementation approaches that align with client enterprise architecture and Service

Now best practices.

Provide architectural oversight throughout the implementation lifecycle, ensuring solutions are technically sound, maintainable, secure, scalable, and aligned with established design standards.

Evaluate client requirements and recommend appropriate Service

Now capabilities, modules, configurations, integrations, and technical approaches while minimizing unnecessary customization and technical debt.

Define and promote Service

Now platform governance, architecture standards, reusable design patterns, and development best practices.

Lead technical design sessions, architecture workshops, solution reviews, and other client-facing technical discussions.

Provide technical leadership and mentorship to Service

Now developers, consultants,



and other delivery team members, including distributed and remote resources.

Review solution designs and technical implementations to identify architectural risks, performance considerations, security concerns, and opportunities for improvement.

Design and provide guidance for integrations between Service

Now and enterprise applications using APIs, Integration

Hub, MID Server, web services, and other integration technologies.

Collaborate with client enterprise architects, security teams, infrastructure teams, and application owners to ensure Service

Now solutions integrate effectively within the broader technology setting.

Support technical discovery, solutioning, estimates, proposals, statements of work, demonstrations, and other business development activities.

Stay current on Service

Now platform capabilities, releases, products, and recommended practices and help strengthen the firm's overall Service

Now technical capabilities.

Demonstrate strong business and technical acumen, with the ability to connect Service

Now platform capabilities to broader organizational challenges and measurable business outcomes.

Required Qualifications 6+ years of experience working with the Service

Now platform, including significant experience designing and implementing enterprise Service

Now solutions.

Demonstrated experience serving as a Service

Now Architect, Technical Architect, Solution Architect, Lead Developer, or similar technical leadership role.

Strong understanding of Service

Now platform architecture, configuration, development, integrations, data architecture, security, and implementation best practices.

Hands-on experience designing solutions and providing technical leadership across one or more Service

Now products such as ITSM, ITOM, CSM, HRSD, Sec

Ops, GRC/IRM, or other relevant Service

Now capabilities.

Experience translating complex business and technical requirements into scalable Service

Now solution designs and technical architectures.

Experience designing integrations between Service

Now and enterprise applications using REST/SOAP APIs, Integration

Hub, MID Server, web services, or related technologies.

Demonstrated ability to evaluate architectural trade-offs and balance business requirements, platform capabilities, scalability, security, maintainability, and technical debt.

Experience leading technical workshops, architecture discussions, design reviews, and solutioning sessions with client stakeholders and technical teams.

Ability to mentor and provide technical direction to developers, consultants, and other Service

Now practitioners.

Service

Now Certified System Administrator certification.

Strong consulting, communication, presentation, problem-solving, and stakeholder management skills.

Preferred Qualifications Previous Service

Now architecture experience within a professional services or consulting environment.

Experience architecting large-scale, complex, or enterprise-wide Service

Now transformation programs.





Service

Now Certified Application Developer certification.

Service

Now Certified Implementation Specialist certification(s) in relevant product areas.

Service

Now Certified Technical Architect (CTA) and/or Certified Master Architect (CMA) credentials. ITIL Foundation certification.

Experience across multiple Service

Now products, including ITSM, ITOM, CSM, HRSD, Sec

Ops, IRM/GRC, SPM, or other Service

Now solutions.

Experience with Service

Now platform governance, instance strategy, integration architecture, data architecture, security, performance optimization, and technical debt management.

Experience contributing to technical solutioning, estimates, proposals, statements of work, demonstrations, and client pursuits.

Experience presenting architecture recommendations and complex technical concepts to C-suite, senior technology leaders, enterprise architects, and other client stakeholders.

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

At RSM, we offer a competitive benefits and compensation package for all our people.

Learn more about our total rewards at We believe flexibility and in-person connection both play an important role in how we work and grow.

Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an RSM office and come together in person when it best supports clients, teams, development or relationship-building.

Some roles may be virtual or primarily on-site based on role requirements, team priorities and client needs. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities.

If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at (phone hidden) or send us an email at .

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role.

The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc.

As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $103,500 - $190,100 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

📌 ServiceNow Architect (Toronto)
🏢 RSM
📍 Toronto