Service

Now ITAM / Discovery SME Primary Skills: Service

Now ITAM, Service

Now Discovery, CMDB Job Type: Full time Location: Toronto, ON | Remote Job Description We are seeking an experienced Service

Now ITAM / Discovery Subject Matter Expert (SME) with 8 10 years of overall IT experience, including a minimum of 5 years of hands-on experience in IT Asset Management (ITAM).

The ideal candidate will have strong expertise in Service

Now Discovery, Hardware Asset Management (HAM), Software Asset Management Professional (SAM Pro), CMDB, and asset lifecycle management.

The role involves configuring, administering, maintaining, and optimizing Service

Now ITAM and Discovery capabilities to improve infrastructure visibility, asset governance, data quality, and software license compliance.

Key Responsibilities Design, implement, configure, and support Service

Now ITAM solutions, including Hardware Asset Management (HAM), Software Asset Management (SAM), and asset lifecycle management.

Configure and maintain Service

Now Discovery, MID Servers, Discovery schedules, credentials, probes, sensors, and patterns.

Manage CMDB integrations and ensure accurate configuration item (CI) identification, reconciliation, and data quality.

Configure and maintain Service

Now modules, workflows, forms, business rules, integrations, and platform enhancements.

Configure and manage complex software publisher packs for vendors such as Microsoft, Oracle, IBM, and SAP.

Manage end-to-end asset lifecycle processes, including procurement, deployment, maintenance, and retirement.

Support software license compliance, entitlement management, and audit readiness activities.

Perform data reconciliation across CMDB, Discovery, procurement systems, and asset repositories.

Support CMDB health and governance initiatives,



resolve CI duplication using the Identification and Reconciliation Engine (IRE), and enforce Common Service Data Model (CSDM) standards.

Troubleshoot Discovery failures, network connectivity issues, MID Server bottlenecks, and platform performance issues.

Collaborate with infrastructure, network, server, cloud, security, procurement, and ITSM/ITOM teams to maintain accurate asset and configuration data.

Develop reports, dashboards, and KPIs related to asset utilization, compliance, and lifecycle management.

Participate in Service

Now upgrades, patching, production support, and platform optimization activities.

Document technical designs, configurations, and operational procedures.

Required Skills and Qualifications 8 10 years of overall IT experience, including at least 5 years of hands-on ITAM experience.

Strong experience with Service

Now ITAM, Hardware Asset Management (HAM), and Software Asset Management Professional (SAM Pro).

Hands-on experience with Service

Now Discovery, MID Servers, Discovery schedules, credentials, probes, sensors, and patterns.

Strong knowledge of CMDB, Discovery integrations, CI identification, reconciliation, and data governance.

Experience with software license management, publisher packs, entitlement management, and license compliance.

Knowledge of asset lifecycle management, procurement processes, and asset retirement.

Strong understanding of Windows/Linux administration and networking protocols, including SNMP, SSH, WMI, and TCP/IP.

Experience with cloud discovery and infrastructure environments such as AWS and Azure.

Ability to troubleshoot Service

Now platform issues and provide production support.

Preferred Qualifications Service

Now Certified System Administrator (CSA).

Service

Now Certified Implementation Specialist Discovery (CIS-Discovery). ITIL Foundation certification.

Experience with Service

Now upgrades, patching, and platform enhancements.

📌 Service Now ITAM/Discovery (Toronto)
🏢 AceStack
📍 Toronto