Role: Legal Intake Manager Priority Location: South Africa, Philippines, Latin America Working Hours: 9AM - 6PM EST (NY) Type of contract: Independent Contractor Type of job: Remote Salary: Market Related About the Role: Are you a builder who knows how to turn incoming legal inquiries into high-converting client relationships? We are looking for an experienced Legal Intake Manager / Call Center Setup Lead to build, scale, and optimize a high-performing remote contact center for a quick-growing US-based law firm.

If you thrive at the intersection of empathetic client screening, high-velocity sales conversion, and operational setup, this role is for you.

Key Responsibilities: Build from Scratch: Architect, launch, and streamline intake workflows, call routing, and standard operating procedures (SOPs).

Drive Conversion: Train and coach a dedicated intake team to maximize speed-to-lead, consultation bookings, and retainer execution.

Lead Legal Screening: Implement rigorous intake matrices across Immigration, Family, and Criminal Law —ensuring high empathy, data accuracy,



and strict ethical compliance (UPL boundaries).

Optimize Tech & KPIs: Oversee legal CRMs, telephony dialers, and real-time conversion metrics to keep operations running at peak performance.

Qualifications: 5+ Years of Experience in legal intake management, contact center leadership, or legal sales operations.

Proven Track Record of setting up, scaling, or managing inbound/outbound legal call centers.

Hands-on Knowledge of Immigration, Family, or Criminal Law case qualification.

Experience collaborating seamlessly with US-based clients and law firms in a 100% remote setting.

Fluency with legal CRMs and cloud telephony systems - such as Lawmatics, Clio, Dial

Pad, Zapier.

Candidates with 5+ years building intake departments from scratch, integrating complex CRMs (Lawmatics/Clio) with dialers (Dialpad/Ring

Central), and implementing multi-practice qualification matrices.

📌 Legal Intake Manager - 67353287047 (Mississauga)
🏢 Somewhere
📍 Mississauga