Work Location: Union Station East Wing, Toronto, ON (hybrid mode of 2-3 days a week on site)

Duration: 24 months

Job Description:

The Business Analyst is expected to also competently handle various assigned initiatives and project work as may be required, provide a high level of service / engagement via stakeholder management and quality requirements and process documentation, as well as take part in other duties, as needed and assigned.

Mandatory Skills:

- Bachelor Degree in Business Administration, IT or related discipline
- 10+ years of business consulting experience
- 7+ years of experience as a business, business systems and/or process analyst
- Demonstrable and comprehensive understanding and experience with digital documentation services, and analysis based on information management concepts
- Experience in dealing with complex business problems, identifying business/functional requirements and recommending how to best support them through processes and applications.
- Experience in process analysis, design, and modelling in a complex environment; hands-on experience in developing process diagrams and documentation
- Experience consolidating and validating requirements and designing solutions across diverse user groups




- Major IT implementation experience and understanding how systems are affected by business process change and their impacts
- Experience in assisting with and/or authoring RFI / RFP documentation
- Excellent communicator, both verbal and written, possessing the ability to manage and influence stakeholders and to sell recommendations by stating advantages and value in business terms; demonstrable experience engaging with multiple stakeholders from different business and technical areas.

Other Skills

- Extensive knowledge of business and systems development from methodology through RFP, analysis, design, development, implementation and production support
- Experience as a BA on a large-scale digital transformation project, especially moving an organization from paper-based systems to electronic document management
- Familiarity and understanding of human resources processes, especially in a large organization where multiple departments oversee different aspects of HR function
- Experience implementing third-party (vendor) solutions and services; cloud-based experience an asset
- Knowledge of municipal and provincial document retention by-laws / policies an asset
- Familiarity and understanding of performance measurement and Key Performance Indicator (KPI) definition/analysis
- Public and/or Transit experience an asset.

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📌 Senior Business Analyst (Toronto)
🏢 LanceSoft
📍 Toronto