This is an opportunity in the exciting and fast-growing transportation technology industry.

Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation.

We’re looking for a skilled and team-oriented Salesforce Administrator to join our dynamic Technical Services team.

In this role, you’ll act as a Salesforce subject matter expert, overseeing the setup, configuration, development, and ongoing maintenance of our Salesforce platform.

You’ll work closely with cross-functional teams to design and implement effective solutions that improve operational efficiency and support key business initiatives.

Your day-to-day responsibilities will include: Manage and configure multiple internal and customer-facing orgs Design and implement Salesforce flows Develop and maintain multiple experience cloud sites Support and advise team members on Salesforce configuration and development across ongoing projects and feature enhancements Establish and implement change control and best practices concerning system maintenance, configuration, development, testing, and data integrity Manage Salesforce roles, profiles/permissions, sharing rules, automations, and groups Prioritize, design, and facilitate the successful implementation and adoption of new processes Participate in final acceptance testing, verifying with stakeholders,



and deploying new functionality to production Provide training to internal users as well as clients Write and manage technical documentation, including internal and external-facing knowledge base articles Preferred Qualifications and Experience: Undergraduate or College degree in a technical field 2+ years of experience with Salesforce configuration, support, and/or administration Salesforce Administration Certifications Experience deploying and managing 3rd-party integrations Experience with creating and maintaining complex Salesforce flows A strong knowledge of Salesforce formulas Ability to collaborate effectively with cross-functional teams and stakeholders Strong problem-solving skills with a keen eye for detail Excellent communication skills, both written and verbal Must be available to travel to client sites within Canada and the US if required.

Location: Waterloo Region, Ontario (position requires minimum 3 day in-office attendance) Compensation and Benefits: Base Salary: $72K - $88K Work-Life Balance & Additional Perks: Flex-time work schedules, vacation time, bi-weekly catered lunches, social events, casual dress code Advantages Plan: Medical, dental, prescription, life/health spending accounts, and more Work Environment: Located in KW's most desirable work space in the heart of Uptown Waterloo.

Commuter Program: Complimentary rides to and from work within the Waterloo region

📌 Salesforce Administrator (Waterloo)
🏢 RideCo
📍 Waterloo