Our public sector client is seeking a Senior Service

Now Business Analyst (10+ years) to support the implementation of Service

Now as part of a federal government digital modernization initiative.

Support the implementation of Service

Now to streamline IT service delivery, automate workflows, and improve business processes.

Work closely with stakeholders and technical teams to gather requirements, define future-state processes, and support solution delivery and testing.

Contract, Remote Must Haves Experience as a Business Analyst on Service

Now implementation projects Solid knowledge of Service

Now ITSM modules (Incident, Problem, Change, Request Management) Experience gathering and documenting business requirements, user stories, and functional specifications Experience with process mapping, workflow analysis,



and automation Experience supporting UAT, testing, and Agile delivery Experience working with technical teams and business stakeholders Responsibilities Gather, analyze, and document business and functional requirements for Service

Now implementation Map current-state processes and define future-state workflows Translate business needs into user stories, acceptance criteria, and functional specifications Collaborate with Service

Now developers and architects on platform configuration and integrations Facilitate stakeholder workshops and requirements validation sessions Support UAT, defect resolution, deployment, and post-implementation activities

📌 Senior ServiceNow Business Analyst (10+ years) to support the implementation of ServiceNow as part of a federal government digital modernization initiative (Ottawa)
🏢 S.i. Systems
📍 Ottawa