Job Description: Location: hybrid The Specialist, Supplier Relationship Management will report to the Manager, Supplier Relationship Management and will support the Operations team in the effective management of third-party supplier relationships.

This role is responsible for monitoring supplier performance, supporting operational delivery, coordinating escalations, maintaining accurate documentation, and contributing to process improvement initiatives.

The successful candidate will demonstrate strong relationship management skills, analytical capability, sound judgment, attention to detail, and clear professional communication.

What will you do? Serve as a subject matter expert for initiatives involving new technologies, supplier service changes, process enhancements, and operational improvements.

Develop and maintain effective working relationships with suppliers, internal business partners, and Operations teams to support business objectives.

Monitor supplier performance, including service levels, quality results, KPIs, forecasts, volumes, defects, trends, and turnaround times, to identify risks and improvement opportunities.

Collect, analyze, and maintain supplier data to support scorecards, service reports, Business Review meetings, and informed business decision-making.

Collaborate with stakeholders and suppliers on production activities, including planning, scheduling, change validation, testing, issue management, and resolution.

Manage end-to-end service provider escalation intake through resolution, ensuring timely follow-up, clear communication, and appropriate action.

Support supplier contract renewals, compliance & audit activities, and related governance, security, and contractual requirements.





Lead or support special projects that improve productivity, operational efficiency, administration, automation, centralization, and service delivery.

Develop and maintain training materials, procedure documentation, and SRM system information, including access configuration, performance tracking, updates, and audit records.

Provide training and guidance to internal business partners on SRM systems, processes, and responsibilities.

Contribute to a culture of continuous improvement, knowledge sharing, customer service, quality, innovation, and collaboration.

What do you need to succeed? Solid written and verbal communication skills, with the ability to engage professionally with stakeholders at multiple levels, suppliers, and business partners.

Proven ability to work effectively in a complex, fast-paced environment while managing competing priorities.

Demonstrated accountability, ownership, and sound judgment in managing assigned responsibilities and outcomes.

Strong client focus and collaborative approach, with the ability to build productive relationships across teams and suppliers.

Excellent critical thinking and problem-solving skills, particularly in reviewing processes, managing escalations, and resolving operational issues.

Ability to work independently, identify practical solutions, and provide clear recommendations to leadership.





Strong attention to detail, with the ability to connect detailed analysis to broader business objectives.

Experience supporting transactional print, commercial print, tax production, or comparable operational processes.

Ability to learn quickly and adapt to new processes, tools, and evolving business needs.

Proficiency with Microsoft Office applications, including Excel, Power

Point, One

Note, and Word.

Requirements This role requires Reliability Security Clearance.

In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time.

Travel to other Sun Life/Supplier offices may be required.

Assets Advanced Excel skills or experience with reporting tools.

Supply chain certification or contract management experience, including knowledge of pricing models.

Project management skills or related experience.

Reasons why you should join us under the sun We’re committed to creating an inclusive and respectful environment.

Our goal is to make sure all our employees have the chance to live up to their full potential.

Internal mobility is supported by leaders who are dedicated to fueling your professional growth.

Flexible Benefits from the day you join to meet the needs of you and your family.

Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.

We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work.

📌 Specialist, Supplier Relationship Management (Waterloo)
🏢 Sun Life
📍 Waterloo