Records Officer OverviewThe Records Officer plays a pivotal role in ensuring the integrity, accuracy, and efficiency of student academic and apprenticeship records at NAIT. The role includes managing and safeguarding records, serving as a liaison between internal and external stakeholders, interpreting complex records data, resolving discrepancies, and maintaining compliance with institutional policies. The officer applies systems thinking to streamline interconnected processes across multiple platforms, ensuring seamless operations and data consistency. With a commitment to continuous improvement, the role identifies process gaps, recommends enhancements, and participates in system testing and optimization projects to improve service delivery and operational excellence.Key ResponsibilitiesCommunicates effectively with internal and external stakeholders to support the administration of student academic records.Provides clear and accurate explanations of policies, procedures, and business processes related to Records functions to staff, faculty, and students.Manages grade entry operations, grade correction requests, and grade reappraisals.Processes official NAIT student record documents including transcript requests, parchments, and enrolment/education verifications.Analyzes and processes student progression‑related tasks, including program withdrawals, course withdrawals, academic advisement exceptions, program re‑admission, completion timeline exceptions, and concentration/specialization change requests.Reviews, analyzes, and manages graduation‑related and term‑end processes through direct coordination with internal stakeholders.Screens, verifies, and ensures the accuracy of student record data across credit, non‑credit, and apprentice programs.Continuously evaluates records processes and communications to identify areas for improvement.Participates in system and communication enhancement projects,



acting as a subject matter expert to translate business needs into technical requirements.Skills & AbilitiesAttention to detail and accuracy in managing sensitive dataStrong organizational and time‑management skills to prioritize tasks and meet deadlinesProficiency in working independently and collaboratively in a fast‑paced environmentStrong interpersonal skills to communicate effectively with students, staff, and stakeholdersExperience in working with Student Information, Document Management, and Service Management Systems such as Campus Solutions, MyCreds, and/or Service NowStrong understanding of data governance principles, including accuracy, confidentiality, and compliance with institutional and legislative requirements (e.G., FOIP)Skilled in diagnosing complex issues related to student records, identifying root causes, and implementing effective solutionsSkilled in applying institutional policies and procedures consistently while evaluating exceptions and unique scenariosExperience in evaluating workflows, identifying inefficiencies, and recommending improvements for operational excellenceAbility to deliver training sessions and maintain accurate knowledge base documentation for staff and stakeholdersQualificationsHigh School Diploma or equivalent required. Post‑secondary diploma or degree is considered an asset.2‑3 years of experience in a post‑secondary setting and experience with student records management is considered an asset.2‑3 years of experience with Student Information, Document Management, and/or Service Management Systems is considered an asset.Prior training and/or experience in administering student records and/or working with PeopleSoft Campus Solutions is considered an asset.1‑2 years of experience with involvement in continuous improvement activities and/or systems solutions.Equivalencies for required qualifications may be considered.RemunerationThe compensation range for this job posting is $51,195.82 - $66,254.76.Classification – Administrative Support VThis position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.#J-18808-Ljbffr

📌 Records Officer (Temporary), Student Progression And Registrar - C$51,195.8 - C$66,254.8 A Year (Winnipeg)
🏢 NAIT
📍 Winnipeg