We are looking for a bilingual Help Desk/Application Support specialist to join a contract chance in Ontario.

This role combines day-to-day technical support for employees with application support for Dynamics 365 F& O and CE, making it ideal for someone who enjoys balancing user service with system troubleshooting.

The selected candidate will provide responsive assistance across end-user technology, maintain strong documentation practices, and work closely with internal teams and external partners to resolve issues efficiently.

Responsibilities: • Deliver first- and second-level technical support for desktops, laptops, mobile devices, printers, phones, network connectivity, and business software used across the organization. • Manage incoming service requests through the ticketing platform by recording complete details, assigning the correct priority, communicating progress, and ensuring timely resolution. • Support employee onboarding and offboarding by preparing equipment, setting up user profiles, provisioning accounts, and granting appropriate application access. • Administer routine Active Directory activities such as password resets,



account updates, and security group maintenance. • Diagnose and resolve user issues related to Microsoft 365 applications, including Outlook, Teams, Share

Point, and One

Drive, as well as Windows operating systems. • Coordinate with senior technical teams when issues require escalation, while retaining accountability for follow-up and closure of assigned incidents. • Keep support documentation current by updating knowledge articles, recording troubleshooting steps, and maintaining accurate asset information. • Provide front-line support for Dynamics 365 Finance & Operations and Customer Engagement, addressing user questions, access concerns, navigation challenges, and transactional errors. • Partner with internal stakeholders and third-party vendors to investigate application problems, test fixes, and support updates or integrations. • Monitor recurring support trends and recommend process improvements, user guidance, or training opportunities to reduce repeat issues and improve system usage.

📌 Bilingual Help Desk/Application Support,F+O (Mississauga)
🏢 Robert Half
📍 Mississauga