Prospect Join our Digital Workplace team and play a critical role in delivering high-quality solutions that support our global Onboarding and Customer Success teams.

As a QA Engineer, you'll work at the intersection of quality, automation, and innovation, helping ensure every release is reliable, scalable, and ready for users around the world.

This is a hands-on opportunity to build automated testing capabilities, reduce manual regression effort, and influence quality practices across platforms including Nintex K2, Microsoft Power Platform, and Salesforce.

You'll collaborate closely with Developers, Business Analysts, and Support teams while leveraging AI-assisted testing approaches to improve coverage and efficiency.

Key Responsibilities • Design, build, and execute test plans and test cases across Digital Workplace platforms and applications. • Develop and maintain reusable automated test frameworks, shared helpers, and data-driven test scenarios. • Reduce manual regression testing through repeatable, code-based automation practices. • Utilize AI-assisted tools to generate test scenarios, prepare test data, and create reusable automated tests. • Review and validate AI-generated outputs against requirements, business rules, and expected outcomes. • Collaborate with Developers and Business Analysts to translate requirements into effective test coverage. • Lead QA planning and execution across functional, integration, regression, and deployment testing activities. • Support UAT readiness, including test data preparation, defect triage, retesting, and release preparation. • Validate deployments within QA environments, including configuration, integrations, environment variables, and service account verification. • Design and maintain reusable test data, environment pre-checks, and reset processes that support repeatable testing. • Integrate automated regression tests and evaluation processes into delivery pipelines where applicable. • Maintain test execution configurations and ensure results are accessible for investigation and deployment decisions. • Log, track, prioritize, and manage defects through resolution. • Validate fixes and provide release-readiness summaries outlining test outcomes, known issues, and residual risk. • Maintain representative evaluation cases for AI-enabled solutions and assess outcomes against expected behaviors. • Rerun evaluations following changes to prompts or AI agent functionality and document results.



• Create and maintain test documentation, test cases, known issues logs, and QA artifacts within Notion. • Monitor quality metrics including defect trends, coverage gaps, test stability, execution efficiency, and AI-related costs. • Recommend continuous improvements to testing reliability, automation coverage, quality processes, and release confidence. • Contribute to a protected, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Experience & Qualifications • Previous experience in a QA Engineer, Test Engineer, or similar software quality assurance role. • Demonstrated experience designing, building, and maintaining automated testing frameworks. • Experience creating reusable helpers, automated test scripts, and data-driven testing scenarios. • Experience with scripting, API, or command-line tools for test data management and validation. • Exposure to tools such as Playwright, Postman, Power Platform CLI, Dataverse Web API, Salesforce APIs, or similar technologies. • Experience performing functional, integration, regression, and deployment testing. • Strong understanding of defect management and release validation processes. • Experience working with AI-assisted testing tools or evaluating AI-driven solutions is desirable. • Exposure to Nintex K2, Microsoft Power Platform, and/or Salesforce is highly desirable. • Strong analytical, problem-solving, and risk-based testing skills. • Excellent written and verbal communication skills with technical and non-technical stakeholders. • Ability to manage sensitive customer information and apply appropriate data privacy practices. • Familiarity with Notion or similar documentation platforms is advantageous. • ISTQB or equivalent testing certification is desirable but not required. • Ability to collaborate effectively across global teams and support multiple regions.

Work Perks! - What’s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture.





We understand that our people are our most valuable asset.

It is the passion and dedication of our teams that keep the company on top of the industry ladder.

It’s also why we offer some great employee benefits and perks outside of the norm.

Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.

Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.

Love for travel: We were founded by people who wanted to travel and want others to do the same.

That passion is something you can’t miss in our people or service.

Personal connections: We are a big business founded on personal relationships.

Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. A career, not a job: We offer genuine opportunities for people to grow and evolve We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.

Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include: Generous paid time off policy Travel perks/discounts Health & Wellness Programs and Employee Financial Wellness Services National/International Award Nights and Conferences Group benefits including extended health care, dental and vision, gender affirming care, fertility care Insurance including life, AD&D;, critical illness, long term disability Employee Assistance Program RRSP/RPP with matching Tuition Reimbursement Program Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities in a network of brands and businesses Location – Vancouver, Canada

📌 Flight Centre - QA Engineer - Vancouver, BC (British Columbia)
🏢 Product and Technology
📍 British Columbia