Job Description Role Details & Responsibilities: Primary responsibility to support clinicians and operational users as they use Meditech Expanse during go-live. ATE staff offer timely, in-person guidance at the point of work, reinforce approved workflows, and route issues to the appropriate internal team.

This is primarily end-user adoption and workflow support.

Key Responsibilities - Provide visible, responsive support in assigned departments and shifts, including days, evenings, nights, weekends, as agreed. - Coach users through approved Expanse workflows, navigation, documentation, orders, and other in-scope tasks relevant to the team / department. - Reinforce training and policies; use teach-back and concise, respectful guidance while minimizing disruption to patient care. - Identify patient-safety, access, downtime, and workflow concerns; escalate promptly through the projects go-live defined chain of command. - Distinguish user questions from potential defects, access problems, and enhancement requests. - Protect confidential information, follow facility policies, and complete required orientation, access, and security training.

Skills and Requirements - Prior Meditech Expanse go-live, training, or stabilization experience.



- Demonstrated experience supporting end users in a healthcare setting and familiarity with clinical or operational workflows relevant to assigned areas. - Strong communication, coaching, customer-service, and issue-triage skills; ability to remain calm and organized in a quick-paced clinical environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

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