The Sr.

Specialist, Partner Rewards and Strategic Initiatives is responsible for the end-to-end management of the Partner Rewards Program and provides analytical, reporting and execution support for key strategic initiatives such as CX reporting, Monthly Business Reviews and Product Offsites.

The role partners across Product, Sales, CX, Communications and external stakeholders to deliver program administration, communications, insights and process improvements that enhance the Broker and Advisor experience.

Leveraging strong analytical, organizational and stakeholder management skills, the incumbent supports executive reporting, business reviews, product launches, strategic planning and team offsites, while ensuring the successful execution of key initiatives and ongoing business operations.

This role is ideal for a highly analytical, detail-oriented and consultative professional who is comfortable working across data, systems and stakeholders, and who takes pride in managing large-scale rewards programs, supporting customer experience improvements and delivering actionable business insights. **Position Responsibilities** Partner Rewards Program Ownership and Execution (60%) Own the end-to-end administration and execution of the Partner Rewards Program for Brokers and Advisors, including enrolment, onboarding, membership management, eligibility tracking, reward fulfilment and promotional initiatives.

Deliver accurate and timely sales tracking, production reporting and program analytics, ensuring data integrity and effective support for business decision-making.

Serve as the primary point of contact for Partner Rewards inquiries, resolving issues and responding to stakeholder requests in a professional, timely and customer-focused manner.

Coordinate program communications and engagement activities with Sales, Communications, Distribution and other business partners to support recognition programs, conferences and related initiatives.

Monitor program performance, maintain supporting systems, processes and documentation, and identify opportunities to improve efficiency, controls and the overall Broker and Advisor experience.

Collaborate across business partners to manage operational issues, implement enhancements and support the successful delivery of Partner Rewards and recognition-related initiatives.

Strategy (30%) Act as a strategy support to the Head of Product, supporting the planning, coordination and execution of key business priorities, strategic initiatives and transformation activities.

Develop executive-ready reporting, presentations and insights for Monthly / Quarterly Business Reviews, Board Reviews, leadership updates and governance forums.

Support the identification, and tracking Customer Experience (CX) opportunities and irritants through stakeholder engagement and progress monitoring.

Prepare business cases, briefing materials, strategic communications and decision-support content to enable effective planning and leadership decision-making.

Support the planning and delivery of product offsites, strategy sessions and workshops, including agenda development, pre-read preparation, facilitation materials, outcome documentation and follow-up actions.

User Acceptance Testing (UAT) & Launch Support (10%) Support User Acceptance Testing (UAT) for product launches, pricing changes, campaigns,



and enhancements Develop UAT plans, test cases, and scenarios in partnership with Product Managers, Technology, Operations, and business stakeholders Coordinate test execution, defect tracking, triage, and resolution to ensure solutions meet business requirements Support launch readiness by validating business rules, operational processes, advisor impacts, and downstream dependencies **Required Qualifications:** Good understanding of Advisor and Broker distribution channels, sales practices, channel hierarchies and relationship management within a banking environment.

Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes, analyze data and support business recommendations.

Robust planning, organization and execution skills, with the ability to manage multiple priorities, recurring processes and cross-functional deliverables.

Excellent communication and stakeholder management skills, with the ability to build relationships and communicate effectively across all levels.

Advanced proficiency in Excel, and attention to detail, including data analysis, reporting and dashboard development.

Strong Power

Point skills, with the ability to create clean, visually appealing, executive‑ready presentations Comfortable working in a quick‑paced, cross‑functional workplace **Preferred Qualifications:** Working knowledge of Salesforce, Repsource and FLOW, including support for web content updates, linguistic service requests, stakeholder communications and program administration activities. 3-5 years experience supporting partner rewards, recognition, incentive or loyalty programs. 3-5 years experience supporting executive reporting, business reviews, CX initiatives, strategic projects, business events or leadership offsites is an asset.

Bilingualism (English and French) is considered an asset.

University degree in Business, Marketing, or a related field (MBA preferred or equivalent experience considered). **_When you join our team:_** We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios,



y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected] . **Referenced Salary Location** Toronto, Ontario **Modalidades de Trabajo** Híbrido **Salary range is expected to be between** $73,725.00 CAD - $122,875.00 CAD Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [email protected] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con [email protected] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Sr. Specialist, Partner Rewards and Strategic Initiatives (Toronto)
🏢 Manulife
📍 Toronto