In this role, the Sr.

Specialist, Risk Oversight and Policy Support is a subject matter expert supporting the Manulife Bank Residential Lending team.

The incumbent delivers the risk oversight program by retrieving, analyzing, and evaluating recorded calls and emails completed, and reviews monthly scorecard reporting, identifying trends and potential Sales Practices concerns, and works closely with District VPs, Regional VPs, and other stakeholders to support timely mitigation.

Reporting to the Manager, Policy and Risk Management, the incumbent completes a defined volume of monthly reviews to assess compliance with sales practices and quality standards and provides RESL policy interpretation and support.

The role also supports the interpretation and application of RESL policies, facilitates stakeholder discussions to resolve policy-related issues, identifies policy gaps, and assesses risks associated with proposed changes.

This role is ideal for a highly analytical, detail-oriented and consultative professional who is comfortable working across data, policies and stakeholders, and who takes pride in managing large-scale sales oversight programs, supporting sales practice monitoring and policies in a fast-moving setting. **Position Responsibilities :** Risk Oversight Ownership and Execution (70%) Develop and apply review criteria to evaluate product knowledge, processes, systems, and sales practices across interactions with financial advisors, mortgage brokers, and third-party contacts, ensuring quality and compliance requirements are met.

Identify, analyze, track, and communicate risk trends, control gaps, and performance concerns to Product and Sales management.

Provide clear, evidence-based findings and recommendations to support consistent risk management and quality outcomes.

Lead or contribute to revisions of risk oversight, action planning and evaluation tools and processes to strengthen controls and promote consistent practices.

Partner with team members and stakeholders to improve business processes, oversight practices, and service quality.

Maintain current knowledge of relevant products, procedures, systems, industry practices, and Manulife Bank services.

Use risk oversight findings and data to identify educational needs and present insights to Sales Enablement team.

Consult with the Bank Sales Training team on the research, design, delivery, and evaluation of targeted learning solutions and supporting assessment tools.

Policy Support (30%) Provide RESL policy interpretation and guidance to stakeholders, escalating matters that require formal policy decisions.

Facilitate cross-functional discussions to resolve RESL policy-related issues and obtain alignment on practical application.

Identify RESL policy gaps, inconsistencies, and operational impacts, and recommend enhancements.

Assess risks, dependencies, and unintended consequences associated with proposed RESL policy changes. **Required Qualifications:** Sound knowledge across specific product lines, policies, sales and service processes and Sales Practices requirements across Manulife Bank.



RESL underwriting experience and demonstrated ability to interpret and apply policy in an operational environment.

Strong analytical and critical-thinking skills, including the ability to assess impacts, identify risks, evaluate trade-offs, challenge assumptions, and identify unintended consequences.

Strong relationship and stakeholder management skills, with the ability to provide constructive feedback and influence without direct authority.

Ability to maintain customer, business, and risk perspectives when evaluating calls, emails, policies, and operating practices.

High level of professionalism, attention to detail, discretion, and verbal and written communication skills.

Ability to handle sensitive information in a professional manner.

Strong planning, organization, and execution skills, with the ability to manage changing priorities and recurring deliverables.

Strong Excel and Power

Point skills, with the ability to create clean, visually appealing reporting Ability to identify workflow, system, procedural, and control gaps and escalate issues appropriately.

University degree in Risk Management, Finance, Business, Economics, Statistics, or a related field (MBA preferred or equivalent experience considered) Minimum of 5-7 years of experience in risk management or a related field.

Ability to manage high Visibility and high-risk consequences. **Preferred qualifications:** Proficiency with relevant PC-based applications; knowledge of Verint is an asset. 3-5 years experience supporting Sales risk oversight programs 3-5 years experience supporting Residential Lending Policies and Procedures Bilingualism (English and French) is considered an asset. **_When you join our team:_** We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración,



y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected] . **Referenced Salary Location** Toronto, Ontario **Modalidades de Trabajo** Híbrido **Salary range is expected to be between** $73,725.00 CAD - $122,875.00 CAD Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [email protected] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con [email protected] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Sr. Specialist, Risk Oversight and Policy Support (Toronto)
🏢 Manulife
📍 Toronto