OverviewThis posting reflects an existing vacancy that we are actively recruiting for.To provide excellent customer service to both external and internal customers calling and emailing in for problem solving. KM Customer Care Representative is responsible for providing the best solutions to customers either by maximizing first call resolution or issuing a trouble ticket to the appropriate administrative team.ResponsibilitiesAnswer all incoming customer calls and emails in a professional mannerEnsure all meter reads are entered in SAP accuratelyMonitor trouble tickets to ensure our customers are satisfied with the resultsReview and validate new contracts for billing accuracyWork through daily assigned trouble tickets to ensure appropriate resolution is in placeExercise First Contact Resolution wherever applicable on customer internal and external contactsAct as back‑up to co‑workers during vacations, special projects and other extended leavesPerform other duties as assigned by the KM Cares Manager or designateQualificationsMinimum Grade 12 educationAbility to handle various related items simultaneouslyStrong interpersonal and professional telephone communication skillsExcellent listening and attention to detailAbility to work under pressureAbility to organize daily tasks to ensure deadlines are metProficient in Microsoft Windows programs (Outlook,



Excel)Excellent grammar and written communication skillsBilingual (French & English) written/verbal – very nice to haveSalaryCompensation Range: $41,168.42 - $59,179.24 annuallyActual base pay offered will vary based on a candidate’s skills, experience, job-related knowledge, geographic location, and specific business needs.BenefitsComprehensive health coverage plan that includes medical, dental and visionLife insurance, disability and wellness programsTuition Reimbursement ProgramVacation, Paid Personal Time and Sick daysMatching RRSP contributionEmployee DiscountsEmployee and Family Assistant ProgramAI Use DisclosureKonica Minolta Business Solutions (Canada) Ltd. or our third-party contractors may use Artificial Intelligence in the recruitment process.EOE StatementKonica Minolta is an equal prospect and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.#J-18808-Ljbffr

📌 Customer Care Agent - C$41,168.4 - C$59,179.2 A Year (Winnipeg)
🏢 Konica Minolta Business Solutions Canada
📍 Winnipeg