Support patient navigation through referrals, follow-up activities, and responsive reception service across both practice sites. Use SystmOne to maintain accurate information.

As a Care Coordinator/Receptionist, you will help patients access appropriate health and care services. You will coordinate appointments, referrals, recalls, and follow-up arrangements. The position also involves liaising with carers, clinicians, care homes, and external healthcare providers when appropriate.

Key Responsibilities:

• Help patients access appropriate health and care services
• Liaise with carers, clinicians, care homes,
  
  
  
  and providers
• Monitor outstanding tasks and follow up appropriately
• Maintain accurate records of actions and arrangements
• Identify delays and escalate issues requiring attention

Requirements:

• Ability to support patients requiring additional assistance
• Cooperative approach with multidisciplinary team members
• Accurate data entry and record updates
• Understanding of relevant practice processes
• Ability to recognise role limits and seek guidance

Apply patient coordination, referral management, and careful recordkeeping to help deliver timely, effective healthcare services.