About the Role – Service ManagerWe’re looking for an experienced Service Manager to lead and inspire the Service Department at our flagship dealership in Abbotsford, BC. As the Service Manager, you will oversee all aspects of service operations—ensuring exceptional customer experiences, partnering with Sales and Parts departments, and driving performance and operational excellence.In this role, you will lead a skilled team of technicians and service staff, fostering a culture of collaboration, accountability, and continuous improvement. You will manage workflow, quality assurance, and productivity, while supporting the professional development of your team. This role is ideal for a proactive leader who thrives in a fast‑paced environment and is passionate about delivering outstanding service.Key ResponsibilitiesProvide overall leadership and strategic direction for daily operations and scheduling of the Service Department.Establish and maintain high standards of quality assurance across all shop functions.Oversee the timely and efficient completion of all maintenance and repair work.Collaborate with technicians on service requirements, prioritizing tasks to meet customer and business needs.Deliver outstanding customer service by addressing inquiries and concerns in a professional, solutions‑focused manner.Conduct regular performance evaluations for service staff, supporting career development and performance improvement.Provide ongoing coaching, mentoring, and leadership to build a high‑performing, engaged team.Ensure departmental compliance with company standards in cost control, safety, waste reduction, quality assurance, and timely service delivery.Lead workforce planning and resource allocation for the Service Department.Monitor and evaluate departmental performance against established KPIs, implementing corrective actions as needed.Oversee recruitment,



onboarding and performance management in alignment with company HR practices.Foster a positive and collaborative work environment through ethical behavior and professionalism.Lead problem‑solving initiatives to support continuous improvement.Develop, refine, and implement service‑related policies, procedures, and systems.Monitor and manage the financial performance of the Service Department, ensuring alignment with budgetary targets.Analyze and report on departmental performance metrics, including daily, monthly, and annual KPIs and service trends.Track and assess service delivery metrics to ensure high levels of customer satisfaction and operational efficiency.Review departmental reports to evaluate service operations and implement improvement strategies.Maintain a safe, clean, and organized shop environment.Perform additional duties and projects as assigned to support dealership success.Qualifications & Requirements – Service ManagerEducation & Technical BackgroundA diploma or degree in business administration, automotive technology, or a related field is preferred.Post‑secondary diploma or degree in a mechanical, technical, or related field is preferred.Proven mechanical aptitude with strong understanding of repair techniques and service operations.Background in the RV or automotive industry is a strong asset.ExperienceMinimum of 5 years of leadership experience in a technical or service‑oriented environment.Demonstrated ability to lead, develop,



and manage high‑performing teams.Experience overseeing routine maintenance operations and managing shop workflows.Familiarity with inventory control practices and procedures.Leadership & Operational SkillsValues‑driven leader who has created positive cultures and led change management.Strong focus on operational efficiency, process improvement, and team development.Strategic problem solver who identifies key issues and implements creative, practical solutions.Solid understanding of personnel policies, employment practices, and operational procedures.Proven ability to manage performance, resolve conflicts, and foster a positive team environment.Communication & Interpersonal AbilitiesStrong verbal and written communication skills.Excellent interpersonal skills, able to lead diverse teams and interact with customers and staff professionally.Ability to maintain confidentiality, accountability, and integrity in all aspects of the role.Personal AttributesHigh level of attention to detail and accuracy.Ability to remain calm and effective under pressure in a fast‑paced environment.Flexible, adaptable, with a strong work ethic and commitment to excellence.Self‑motivated, able to work independently and make sound decisions.BenefitsOpportunities for career growth and developmentCompetitive healthcare advantages packageEmployer matching RRSP programEmployee/Family bursary programFriendly and supportive work environment and an ambitious teamDiscounts on RV purchases, rentals and partsCompany events focused around social action and team buildingTotal Compensation$100,000 – $130,000 per year plus bonusFraserway RV is part of Canada’s largest vertically integrated RV company, with full‑service dealerships spanning coast to coast. We help our customers feel at home wherever they are on their RV adventure. If you know this is the position for you, we would like to hear from you. Please submit your application with a copy of your resume and cover letter to be considered. Pre‑employment background checks will be conducted as part of our recruitment process. We thank all candidates for applying; however, only those selected for an interview will be contacted.#J-18808-Ljbffr

📌 Service Manager - C$100,000 - C$130,000 A Year (Winnipeg)
🏢 Fraserway
📍 Winnipeg