Remote across Canada, this bilingual client satisfaction coordinator role centers on client communication, complaint resolution, and process optimization.Foundever® seeks a Coordinator, Client Satisfaction to manage current and existing accounts. You will support program implementations, maintain documentation, monitor service level agreements, and sustain a 95% CSAT rating. The role includes client presentations and Monthly KPI reports.Key Responsibilities:Build client relationships and understand requirements and expectationsMonitor adherence to contracted service level agreementsResolve client complaints within specified business-day targetsUpdate Statements of Work and client program informationPrepare and deliver client presentations and KPI reportsRequirements:One to three years in a client service roleBilingual English and French skills are an assetBachelor’s Degree in ManagementAbility to complete a criminal background checkApply client service, bilingual communication, and issue resolution skills while coordinating Foundever® programs remotely across Canada.#J-18808-Ljbffr

📌 Bilingual Client Satisfaction Coordinator - Remote (Varennes)
🏢 Foundever
📍 Varennes