Provide first-level incident support for business applications and hardware as a full-time Service Desk Technician in Langley, BC. Troubleshoot operating systems, networks, email, and devices.
At Pattison Food Group Ltd., you will support Save-On-Foods and other grocery banners as part of the IT team. Reporting to the Manager, IT Service Desk, you will resolve incidents through phone, email, remote connection, and instant messaging. The position focuses on timely resolution, documentation, escalation, and end-user follow-up.
Key Responsibilities: Resolve first-level business application and hardware incidents
Troubleshoot operating systems, applications, networks, and internet connectivity
Support email and input and output devices




Document incidents and updates in the ticketing system
Escalate unresolved issues to Level 2 and Level 3 resources
Requirements: Degree or diploma in Computer Science or Information Technology
One or more years of relevant Help Desk experience
Solid organization and time management skills
Ability to manage multiple priorities
Excellent verbal and written communication skills
Apply your troubleshooting, communication, and incident resolution skills supporting Pattison Food Group’s business applications and hardware.

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📌 Level I IT Service Desk Technician (British Columbia)
🏢 Pattison Food Group
📍 British Columbia