Manage PERGOLUX customer orders and inquiries across phone, chat, and email using robust communication and e-commerce skills.

As an E-Commerce Customer Service Representative, you will support customers purchasing PERGOLUX pergola systems. Your work includes order modifications, cancellations, tracking, WISMO inquiries, and delivery coordination. You will collaborate with sales, logistics, and technical support while documenting cases in Zendesk and Shopify.

Key Responsibilities:

• Handle customer communications across three service channels
• Process modifications, cancellations,
  
  
  
  and order tracking
• Resolve WISMO inquiries and delivery delays
• Maintain unified communication with cross-functional teams
• Record customer cases accurately in Zendesk and Shopify

Requirements:

• 0–2 years of customer-facing experience
• Strong written and verbal communication abilities
• Efficient multitasking across simultaneous customer channels
• Eagerness to master customer service systems
• Precise troubleshooting and escalation execution

Bring e-commerce service experience, order management accuracy, and collaborative communication to PERGOLUX customer support.