Lead retail operations at Great Wolf Lodge Niagara Falls through team training, merchandising, guest service, and cash handling responsibilities.
The Retail Supervisor supports daily operations across Retail Services at Great Wolf Lodge. This supervisor leads Pack Member lifecycle activities, including recruiting, onboarding, coaching, scheduling, and performance feedback. The work covers the Swim Shop, MagiQuest, and other Trading Post venues.
Key Responsibilities: Execute Retail Services Pack Member training programs
Oversee opening, closing, breaks, and cash handling
Lead retail teams across all locations
Manage merchandising, receiving, stocking, pricing, and signage
Maintain guest service, cleanliness, presentation, and safety standards
Requirements: Retail sales experience and creative merchandising skills
Ability to manage labor, sales, and expense budgets
Ability to oversee POS operations and daily reporting
Ability to lift, push, and pull up to 25 pounds
Police clearance submission for newly hired Pack Members
Bring retail leadership, merchandising expertise, and guest service focus to Excellent Wolf Lodge Niagara Falls Retail Services.

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📌 Retail Supervisor Great Wolf Lodge (Ontario)
🏢 Great Wolf Lodge
📍 Ontario