CustomerServiceAdministrator Location: Farnham
Salary: £26,500+Perks
AbouttheRole AprofessionalaccountancyfirmbasedinFarnhamislookingforanorganised,motivatedandcustomer-focusedCustomerServiceAdministratortojoinitsTaxDepartment.
Thisisanexcellentopportunityforsomeonewhoenjoyshelpingpeople,keepinginformationorganisedandensuringtasksarecompletedaccuratelyandontime.
YouwillworkcloselywithexperiencedTaxSpecialists,providingadministrativesupportandhelpingclientsmeettheirtaxobligations.
Thesuccessfulcandidatewillplayanimportantroleinmaintainingaccuratefinancialrecords,communicatingwithclients,managingdocumentationandsupportingthepreparationandsubmissionoftaxreturnstoHMRC.
Previousexperienceintaxoraccountancyisnotessential,asfulltrainingwillbeprovided.Thispositionisidealforsomeonewhoiseagertolearn,developnewskillsandbuildacareerintaxadministration.
KeyResponsibilities ClientCommunication:Communicatewithclientsbytelephone,emailandposttoanswerenquiries,requestrelevantinformationandprovideupdatesontheirtaxreturns.
AdministrativeSupport:AssistTaxSpecialistswithdailyadministrativetasks,ensuringworkiscompletedaccuratelyandwithinrequireddeadlines.
FinancialRecord-Keeping:Recordandmaintainfinancialtransactions,includingsales,purchases,income,receiptsandpayments.
DatabaseManagement:Maintainaccurateclientdetails,updatedatabasesandensurerecordsreflectthelatestinformation.
DocumentManagement:Organiseandmaintainelectronicandpaperrecordsinaccordancewithinternalproceduresanddataprotectionrequirements.
TaxReturnSupport:Helpgatherandorganisetheinformationrequiredtosupportthepreparationandtimelysubmissionofclients’taxreturns.




ProcessImprovement:Followestablishedproceduresandidentifyopportunitiestoimproveadministrativeefficiencyandthequalityofclientservice.
TeamCollaboration:WorkcollaborativelywithcolleaguestosupportthesmoothrunningoftheTaxDepartmentanddeliveraprofessionalservicetoclients.
EssentialSkillsandRequirements Theidealcandidatewillhave:
Strongorganisationalskillsandtheabilitytoprioritisetaskseffectively.
Excellentcommunicationskills,includingaconfidentandprofessionaltelephonemanner.
Aproactiveandflexibleapproachtowork,withtheabilitytomanagecompetingprioritiesinabusyenvironment.
Goodattentiontodetailandacommitmenttomaintainingaccuraterecords.
Theabilitytoworktowardstargetsandmeetdeadlineswhilemaintaininghighstandardsofcustomerservice.
GoodITskills,includingworkingknowledgeofMicrosoftWord,ExcelandOutlook.
Apositiveattitude,willingnesstolearnandenthusiasmfordevelopingnewskills.
Theabilitytoworkindependentlywhenrequiredandcontributepositivelytoateam.
DesirableExperience Thefollowingexperienceorknowledgewouldbebeneficialbutisnotessential:
Experienceworkingwithself-employedindividualsoroperatives.
Anunderstandingofpersonaltaxation,accountancyorfinancialadministration.
Previousexperienceinacustomerservice,officeadministrationorfinance-relatedrole.
SalaryandBenefits Thepositionoffersasalaryof£26,500perannum,alongsidethefollowingbenefits:
Full-time,permanentemployment.
22daysofannualleave,increasingto25dayswithlengthofservice.
WorkplacepensionthroughNEST,subjecttoapplicableeligibilityandenrolmentcriteria.
On-siteparking.
CycletoWorkScheme.
AccesstoMedicash,includingahealthcarecashplanandadditionalbenefits.
Professionaldevelopmentopportunities,includingtrainingsupportandanILMtrainingpartnership.

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📌 Customer Service Administrator (Quebec City)
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