Shape Enercare’s Conversational AI strategy in Markham, Ontario, using product ownership and analytics to improve customer-facing AI experiences.
As Digital Product Owner, Conversational AI, you will own product vision, roadmap, prioritization, and performance with the Director, Digital Customer Experience. You will translate customer, business, and operational problems into outcomes, requirements, and acceptance criteria. The role connects AI conversations, feedback, KPIs, and business targets to continuous improvement.
Key Responsibilities: Maintain the Conversational AI vision, roadmap, objectives, and backlog
Translate problems into product outcomes and acceptance criteria
Prioritize trade-offs across value, risk, impact, and effort
Analyze conversations, feedback, transfers, containment, conversion, and failures




Communicate performance, priorities, risks, and decisions clearly
Requirements: Three to five-plus years in product ownership or management
Bachelor’s degree in a related technical, business, or analytics field
Solid analytical, communication, stakeholder management, and collaboration skills
Experience working in Agile environments; Scrum required
Conversational AI, APIs, integrations, and responsible AI knowledge is an asset
Bring product strategy, conversational AI knowledge, and analytical decision-making to Enercare’s customer experience products in Markham.

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📌 Conversational AI Product Owner (Ontario)
🏢 Enercare
📍 Ontario