Support auto and property claim inquiries for Wawanesa members, combining customer service, policy interpretation, and accurate documentation.
This Claims Service Ambassador position delivers consistent member experiences during a high-volume inbound call center workflow. You will provide empathetic direction throughout claims, communicate coverage decisions within a limited scope, and evaluate information supporting losses and liability. The hybrid environment requires two office days or fifteen office hours weekly.
Key Responsibilities: Process first notice of loss and inbound claims inquiries
Provide timely, proactive support throughout claims
Evaluate information from adjusters, contractors, and facilities




Quantify losses and evaluate liability within limited scope
Maintain current diaries and document claim activities
Requirements: Two to three years’ customer service experience
Excellent listening, written, and spoken communication
Accurate data entry and detail-oriented investigation
Forty to fifty words-per-minute typing proficiency
Strong organization, prioritization, and multitasking skills
Use claims knowledge, empathy, and exact documentation to help Wawanesa members navigate auto and property losses.

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📌 Insurance Claims Customer Service (British Columbia)
🏢 Wawanesa Insurance
📍 British Columbia