As a Customer Service Assistant, you’ll support customers with clear, courteous service across their inquiries and help identify suitable products or services. You’ll contribute to a smooth customer experience by listening carefully, sharing accurate information, and keeping records organized. Take in dry cleaning orders, tag and prepare invoice.
Responsibilities
Respond to customer questions in person or through available service channels, using skilled phone etiquette when handling calls.
Enter and update customer information accurately, review details to identify needs, and direct complex inquiries to the appropriate team member.
Explain relevant products or services, support sales conversations, and suggest practical add-ons through thoughtful upselling.
Communicate in English.
Your impact: Transparent, accurate support helps customers make informed choices and enables colleagues to follow up effectively.
Skills
Have some knowledge of clothing alterations or sewing (an asset, but not essential)
Required: Strong communication skills, customer service judgment, English proficiency, accurate data entry, and practical analysis skills support effective responses and reliable records.