Support employees and managers in English and French as a PeopleLink HR Representative, using phone, chat, tickets, and email.
This 18-month contract supports Schneider Electric’s HR Operations team. You will manage HR cases, explain policies and advantages, and assist with employee lifecycle activities. Accuracy, confidentiality, and timely follow-up are central to consistent service delivery.
Key Responsibilities: Answer employee and manager inquiries through multiple service channels
Manage cases from initial contact through documented resolution
Provide guidance on policies, benefits, leave, and employee data
Process lifecycle transactions while protecting confidential information
Coordinate escalations with specialized HR and Payroll teams
Requirements: Required English and French written and verbal proficiency
Customer Service or HR Operations experience preferred
Comfort with case management systems and HR platforms
Intermediate Outlook, Excel, and Teams skills
Strong organization, communication, and problem-solving abilities
Apply bilingual communication, case management, and HR operations skills while supporting Schneider Electric employees and managers.

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📌 Bilingual HR Operations Representative (Quebec City)
🏢 Schneider Electric
📍 Quebec City