Build customer confidence at TD Canada Trust through banking advice, financial problem resolution, and explicit digital education support.
This Personal Banking Associate position serves branch customers with day-to-day banking needs and questions. You will identify requirements, exercise judgement with confidential matters, and connect customers with appropriate internal partners. Success requires strong communication, organization, initiative, and familiarity with banking solutions, processes, and technology.
Key Responsibilities: Resolve customer problems related to banking solutions
Identify needs and refer customers to appropriate partners
Build confidence in emerging digital banking trends
Report non-standard matters and critical issues to management




Recommend improvements to branch practices and processes
Requirements: Relevant experience or High School diploma required
Post-Secondary or Undergraduate degree preferred
Complete IFC or equivalent certification within 90 days
Demonstrate administration, planning, and time management skills
Handle changing priorities with initiative and diligence
Use communication, customer experience, and banking process knowledge to help TD customers receive accurate, relevant branch guidance.

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📌 TD Branch Customer Banking Advisor (Quebec City)
🏢 TD Bank Group
📍 Quebec City