With 108 years of experience, Watson Gloves is North America’s single source for hand protection offering over 2,000 different styles to cover glove-use: at work, at home, at play. We are a Family -owned company that is committed to providing Authentic and Fun experiences for our people and our customers that deliver above and beyond customer and employee experiences based in Integrity and Continuous Improvement .

Our drive for being industry leaders in glove innovation and focus on the four pillars of corporate social responsibility play a large part in our success as we live out our Just Cause by elevating industry for the greater good through sustainability and innovation protecting people and our planet.

If you like to work in a cool, collaborative workplace where we like to have fun but get the job done, look no further than Watson Gloves. “We’re glovers, not fighters” – Watson Marketing Team.

Role: Customer Service Representative

Hours: Full-time, Mon-Fri 7:30-4pm

The Role:
We’re seeking a full-time Customer Service Representative to join our Calgary branch. As a member of our customer service team, you will be responsible for delivering top-tier service while building strong relationships with our clients. To help you succeed, we’ll provide training and mentorship in effective communication, problem solving, produce knowledge and relationship building. This is a great opportunity to be a part of an engaging and supportive team.

General Duties:

Develop and maintain a high level of product knowledge along with an understanding of industrial safety protection

Develop strong relationships with Watson Gloves customers and in time, should be able to greet customers by name

Assist customers in person, over the phone, email, or online chat, with inquiries relating to pricing, stock availability, cross-over products, orders, and shipments, forwarding leads to Sales Reps as needed





Utilize critical thinking skills to effectively solve customer complaints

Order entry and management of regular, booking orders and/or EDI orders

Active follow up and management of shipping, backorders, open orders, and missing shipments

Review and vet RA’s and forward to Sales Reps

Monitor customer balances and communicate with Credit Department

Process credit card charges through Bambora

Assist Sales staff with product availability and other information as requested

Attend and lead product knowledge sessions in daily huddles

Recommend substitutions on out-of-stock products to customers as required

Utilize product and customer knowledge to suggest Add On sales to customer orders

On a weekly basis, ensure all territory open orders are actioned

Manager transfer orders and expedite territory back orders on a weekly basis

Alert Sales Managers of any pricing discrepancies

Track missing shipments and backorders

Attend Trade Shows as required

Enter and manage booking orders

Provide support and management to EDI customers

Ensure the Live chat for Calgary is managed at the designated time slot (1:30 – 4:00pm daily)

Stay active on social media to promote Watson Gloves (LinkedIn, Twitter, Facebook)

Provide support to Hand Protection Specialists (sales representatives)

What YOU BRING to Watson Gloves:

2+ years of customer service experience

Minimum high school diploma

Excellent written and verbal communication skills

Strong customer service,



organizational, time management and critical thinking skills

Strong computer skills including proficiency in Microsoft Outlook, Word, and Excel

Ability to work well under pressure and multitask

Team player attitude

Our VALUES:

Family Spirit: we support each other and we work as a team

Fun: we work hard and play hard

Authentic: we are true to who we are and what we do

Continuous Improvement: We continually invest in our people and improving our processes

What we OFFER:

Competitive compensation package including bonus opportunities

Comprehensive perks package and time off policiesRRSP matching program

Company laptop

Opportunities for professional development through our Talent Investment Program

On-site gym and fitness equipment

On-site parking available

Great work environment & culture - we're recognized as one of Canada's Best Managed Companies!

Lots of fun events & company SWAG

Thank you for your interest in Watson Gloves #WG! Only those applicants selected for an interview will be contacted.We wish you the best in your job search.

Remember to follow us online for future opportunities:https://www.linkedin.com/company/watson-gloves/, https://www.watsongloves.com/

Watson Gloves is an equal opportunity employer, that fosters a diverse & inclusive workplace; one in which we are all working towards the same Just Cause of elevating our industry for the greater good, through sustainability and innovation, protecting people and our planet. Watson Gloves abides by Federal laws and does not discrimination on race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information. For more information on our Diversity & Inclusion statement & practices visit: Watson Gloves Careers - Watson Gloves

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📌 Customer Service Representative (Alberta)
🏢 Watson Gloves
📍 Alberta