We are seeking a Service Coordinator to ensure the building’s daily operations meet our high standards. This role is ideal for a responsible individual who thrives in a dynamic environment, enjoys managing changing priorities, and values strong relationships with residents and contractors. The Service Coordinator oversees day-to-day operations, including but not limited to: addressing resident concerns promptly, maintaining building standards and conducting suite inspections, managing resident access and parking assignments, performing audits (parking, lockers, etc.) and coordinating and assigning work to maintenance and janitorial teams in collaboration with the Maintenance Manager.

RESPONSIBILITIES

Respond to and resolve resident concerns in a timely and professional manner

Manage all incoming and outgoing resident emails and internal/external communications

Monitor work orders to ensure completion within 24–48 hours and create purchase orders as required

Liaise with Leasing team for lease renewals, assignments, and roommate changes, ensuring accurate system updates

Manage resident access systems, including fob creation, visitor parking passes, buzzer registration, and parking/locker assignments

Execute monthly and quarterly resident events

Maintain excellent resident relations through collaborative problem-solving with team members

Administration & Reporting

Conduct regular property and vacant suite inspections to ensure building standards are met

Coordinate with Maintenance Manager and contractors to address maintenance issues promptly

Issue and process purchase orders, verify completed work, and ensure timely vendor invoicing and payment

Monitor resident arrears and take appropriate action, including eviction notices and LTB filings

Issue notices of entry and coordinate scheduling with residents Post and distribute building notices via email, common areas, and suites as required

Process notices to vacate,



conduct pre-move-out inspections, and update turnover schedules

Conduct move-out inspections and prepare adjustment forms for Property Administrators

Manage suite turnover, including vendor coordination and Yardi updates to meet rent-ready timelines

Issue contractor and visitor passes and maintain accurate records

Prepare adjustment forms for resident charges and fines

Conduct annual and complaint-driven suite inspections; issue warning letters as needed

Facilitate insurance claims for resident-caused damages and provide required documentation

Address deficiencies from inspections promptly

Oversee guest suite and amenity upkeep, ensuring cleanliness and readiness for bookings

Perform general administrative duties, reporting, and inventory management as required

QUALIFICATIONS

High school diploma

1+ year of experience in residential property management operations, including strong organizational and scheduling skills

Excellent verbal and written communication skills; ability to build positive relationships with team members and residents

Qualified, self‑motivated, and flexible with strong conflict‑resolution abilities

Ability to manage multiple priorities, meet tight deadlines, and work under pressure with accuracy and attention to detail

Availability to work during month‑end periods, including weekends and statutory holidays

Proficiency in Microsoft Office and property management/accounting software; preference for Yardi experience

Commitment to confidentiality, integrity, and alignment with company values

The base salary for this position is between $42,600.00 to $57,700.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

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📌 Service Coordinator (Ontario)
🏢 GWL Realty Advisors
📍 Ontario