Use French and English customer service skills as a Customer Experience Specialist supporting dealerships, contract holders, and internal teams. Handle inquiries accurately and promptly.
Reporting to the Manager, Customer Experience, this role supports customers and the National Sales Team. You will manage phone and email requests, explain products and contracts, resolve transaction issues, and coordinate internal follow-ups. Strong communication and organization guide each interaction.
Key Responsibilities: Respond to French and English phone and email inquiries
Manage service requests from investigation through timely resolution
Answer dealership questions about products, contracts, and transactions
Record interactions, actions, and follow-ups in business systems




Coordinate supplies, refunds, adjustments, and internal support
Requirements: Three to five years in a customer-facing role
Fluency in French and English with robust communication
Experience managing inquiries, requests, claims, or escalations
Proficiency in Microsoft Office and adaptable systems learning
Strong listening, empathy, organization, and problem-solving skills
Support Amynta Group customers with bilingual communication, service-request ownership, transaction troubleshooting, and accurate CRM documentation.

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📌 Bilingual Customer Experience Specialist (Ontario)
🏢 Amynta Agency
📍 Ontario