Why work for the Town of Canmore?
For starters, you can take great pride in our collaborative organization, its positive work culture and our amazing group of talented people who genuinely care about our community and accomplish outstanding work each and every day for its citizens.As a municipal government organization, the Town of Canmore exists to serve the community and visitors to Canmore. The organization is committed to supporting a triple bottom line sustainable future for all by promoting wellness and active living, being leaders in environmental stewardship, and ensuring the effective and efficient use of taxpayer dollars

Position Overview:
As a member of the Finance team, the Civic Centre Customer Service Representative will be responsible for greeting and welcoming clients (internal and external) at the Civic Centre Front Desk and providing information and assistance. Duties entail responding to inquiries, processing payments, completing forms, data entry, and assisting the finance team with administrative duties.

Core Accountabilities:
Front Desk Operations & Customer Service

Greet and assist visitors, residents, and interest holders with inquiries and service requests in a professional and respectful manner

Handle incoming calls and various email accounts, direct to appropriate departments, and document messages accurately

Maintain a clean, organized, and welcoming front desk environment

Process transactions and payments using municipal accounting software with attention to detail

Perform reconciliations for daily cash outs and electronic deposits

Respond and assist customers with routine inquiries, forms, procedures, and online submissions

Provide administrative support to the finance and other departments as requested

Administrative Support & Documentation

Create and maintain accurate records, spreadsheets, and documents using Microsoft Office programs

Prepare reports and correspondence that are clear, professional, and error-free

File, organize, and retrieve documents in accordance with municipal procedures and retention policies

Assist with data entry, scheduling, and administrative tasks in a multi-tasking environment

Meet established deadlines while managing competing priorities

Staff Training & Mentoring

Train new front desk and administrative staff on customer service standards, procedures, and systems

Share knowledge of Civic Centre services, policies, and municipal processes

Provide guidance and support to help new team members succeed in their roles





Model professional communication and problem-solving approaches

Problem-Solving & Process Improvement

Identify operational challenges and propose practical solutions

Investigate discrepancies or complaints with a systematic and analytical approach

Contribute ideas for improving customer service, efficiency, and teamwork

Collaborate with colleagues to resolve issues and enhance Civic Centre operations

Health and Safety

Fulfil worker responsibilities under the Town of Canmore Health & Safety Directive

Participate in the Town's health and safety program, following all safety legislation, policies, and procedures

Perform work safely and protect the health and safety of self and others

Refrain from causing or participating in harassment or violence

Report incidents, injuries, and unsafe or harmful worksites, acts, or conditions

Key Competencies:

Takes initiative to deliver timely, effective, and appropriate service that meets the needs of clients and interest holders. Anticipates needs, responds proactively, and follows through on commits to ensure a high standard of service. Demonstrates a respectful, solution-oriented approach, building trust and positive relationships

Fosters effective collaboration by building strong networks, promoting cooperation across teams and boundaries, and aligning partners and interest holders to achieve shared organizational priorities and outcomes

Effectively represents the organization in external settings and builds strong relationships with interest holders, partners, and the community. Communicates the organization’s positions clearly on complex or sensitive issues and contributes to enhancing its reputation and influence

Demonstrates integrity through consistent, competent performance, ethical decision-making, and clear, values-based communication that reflects what is best about the organization

Applies self-awareness and emotional regulation to remain effective and composed in a variety of situations, recognizing and responding appropriately to the emotions of self and others, fostering positive relationships and a respectful, supportive environment





Demonstrates self-motivation and a proactive approach to work, taking action independently without reliance on external pressure. Consistently seeks opportunities to contribute, solve problems, and improve outcomes

Education & Qualifications:
Required

High School Diploma or equivalent

Minimum three years of customer service experience in a public-facing or administrative role

Proficiency with Microsoft Office programs (particularly Excel), with the ability to independently create and edit a variety of documents and spreadsheets

Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment

Strong written and verbal communication skills with the ability to respond professionally to inquiries

Experience handling qualified calls

Experience with data entry, record-keeping, and document management

Ability to learn and support new software systems and assist others with system navigation

Knowledge of professional customer service standards and best practices

Ability to work collaboratively with colleagues and support team development

Aptitude for analytical and mathematical tasks

Demonstrated ability to analyze, investigate, consider and solve problems systematically

Preferred/Asset

Additional post-secondary education

Current Standard First Aid, CPR and AED

Experience working in a municipal, government, or civic organization

Familiarity with municipal accounting software or financial management systems

Training or certification in customer service excellence or conflict resolution

Experience mentoring or training new staff members

Knowledge of Alberta occupational health and safety legislation and workplace requirements

Demonstrated experience identifying process improvements and contributing to operational efficiency

Salary & Benefits:

Hiring Range- $32.43 to $35.60. Pay rate will be calculated based on successful candidate’s related work experience and education

Full -time permanent position

Earned Day Off (EDO) Program: (i.e., Extra Day Off every three weeks)

Competitive benefits package, & health spending account

Generous RRSP matching plan

Personal development & learning opportunities

Positive work culture

Work Schedule:
This is a full-time 35 hour a week position. Working hours: 8.15 am to 4.45 pm, Monday to Friday.

Closing Date for Applications:
This posting will remain open until 9:59 pm MDT on November 22nd, 2026.

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📌 Customer Service Representative - Finance (Alberta)
🏢 Town of Canmore
📍 Alberta