Use technical accuracy and customer service skills to support insurance claims administration at Chubb across daily stakeholder interactions.
The Claim Support Specialist handles incoming inquiries, new claim reporting, and tasks within authority for the Claim Contact Centre. You will communicate expectations to insureds, update stakeholders, and act as the day-to-day subject matter expert for Genpact. The position also supports documented, accurate claim payments.
Key Responsibilities: Answer Claim Contact Centre calls, emails, and mail
Provide initial current-claim guidance to insureds
Manage Genpact relationship as daily subject matter expert
Update underwriters, brokers, insureds, and vendors
Verify claim documentation and payment alignment
Requirements: Post-secondary education or equivalent relevant experience
Strong communication and exceptional interpersonal skills
Technical aptitude for detail-oriented work
Excellent time management and independent follow-up
Ability to respond effectively under pressure
Support Chubb’s insurance claims operations with technical detail, stakeholder updates, customer service, and accurate administrative judgment.

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📌 Insurance Claims Support Analyst (Ontario)
🏢 Chubb
📍 Ontario