Deliver accurate customer service from St. Paul as a Senior Customer Service Specialist supporting CCLD Permit Processing and telework operations. Handle inquiries and explain requirements clearly.
The State of Minnesota seeks a senior specialist for the Labor & Industry Dept. You will provide administrative support across CCLD Permitting and Division Operations. The work includes researching statutes and rules, serving customers at the Help Desk, and preparing timely responses.
Key Responsibilities: Provide prompt, courteous information to varied customers
Assist customers at the CCLD Help Desk
Conduct basic research using statutes and rules
Deliver technical information and administrative services
Help ensure accurate and timely responses
Requirements: Customer service skills across in-person, phone, and email channels
Verbal and written communication skills
Basic calculation skills for proper fees
Database data entry and accuracy verification skills
Microsoft Office application skills, including Teams and Outlook
Support CCLD customers with transparent communication, accurate data, basic research, and dependable permit processing services.

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📌 Senior Customer Service Specialist (New Brunswick)
🏢 Minnesota Direct Care and Treatment
📍 New Brunswick