Lead exceptional guest service at Fairmont Chateau Whistler using team supervision and prompt concern resolution in a full time position. Start in December 2026.
As Guest Services Captain, you will guide the Guest Services team at Canada's year-round outdoor adventure destination. The role includes maintaining service standards, supporting scheduling and budget management, and assisting guests with hotel facilities. You will balance operational, administrative, and colleague needs while responding quickly to concerns.
Key Responsibilities: Lead and supervise the Guest Services team
Ensure all service standards are followed consistently
Handle guest concerns and notify proper departments
Assist with departmental budgets and colleague scheduling
Explain hotel facilities informatively and helpfully
Requirements: Previous leadership experience in Guest Services
Valid Class 5 British Columbia driver's license
Valid Class 4 British Columbia driver's license preferred
Previous Property Management System experience preferred
Proficiency in Microsoft Office
Bring Guest Services leadership, service standards expertise, and responsive communication to Fairmont Chateau Whistler in British Columbia.

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📌 Guest Services Supervisor Whistler (British Columbia)
🏢 Accor
📍 British Columbia