Deliver exceptional guest service at Fairmont Banff Springs as a Front Desk Agent in Banff’s spectacular alpine destination. Manage arrivals, departures, and guest requests.
Reporting to the Front Desk Manager, you will support the guest experience through professional reception service. The role includes checking guests in and out, settling accounts, assisting with hotel facilities, and resolving concerns. Customer service or front desk experience and Property Management System experience are assets.
Key Responsibilities: Greet guests and provide skilled, friendly service
Check guests in and out while following service standards
Settle guest accounts accurately at the reception desk
Document requests and complaints, then coordinate resolution follow-up




Upsell room brands and explain hotel facilities
Requirements: Availability for evenings, weekends, early mornings, and overnights
Previous front desk or customer service experience is an asset
Previous Property Management System experience is an asset
Proficiency in spoken and written English
Strong communication, organizational, administrative, and problem-solving abilities
Bring calm, courteous guest service, communication, and account-settlement skills to the Front Desk Agent team in Banff.

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📌 Fairmont Banff Springs Front Desk Agent (Alberta)
🏢 Accor DE/DE
📍 Alberta