Overview
The Assistant Store Manager is a key position within the store environment and performs a wide variety of duties under the direction of the Store Manager. In the absence of the Store Manager, performs the duties of the Store Manager. This includes supervising staff, store presentation, merchandising and inventory rotation, customer service, store sales, and store administration. This hands-on position trains and supervises store associates and ensures a safe and healthy work environment.

Duties And Responsibilities
Supervisory and Team

Foster a positive workplace and team environment through open communication

Motivate and inspire store associates

Cross-train store associates and volunteers to do various jobs within the thrift store

Provide ongoing training, feedback and performance reviews for store associates

Provide leadership through modeling appropriate behaviour

Learn all job functions of the store and cover off for various roles when required.

Respect and comply with all WINS policies and procedures, ensuring that employees are aware of, and comply with, policies

Use appropriate discipline when required, as per WINS’ policies

Attend and participate in regular staff meetings, communicating relevant events to the store associates

Other duties as assigned by Store Manager

Store Presentation and Merchandising

Ensure a clean and organized store

Ensure stock is rotated regularly and merchandise is organized and displayed to maximize sales

Operate the store to maximize product on the sales floor





Learn and train staff on product knowledge and merchandising

Ensure consistent and quality sorting and pricing of donations

Store Sales and Profitability

Ensure product pricing represents fair market value

Build awareness of WINS and positive relationships with residents, businesses, and organizations in the neighborhood

Customer Service

Set example in customer service for employees, welcoming and responding to customers in a courteous and helpful manner

Ensure customer concerns are addressed in a timely and professional manner

Create a non-judgmental and supportive environment for WINS referral clients and customers

Store Administration

Maintain cash handling procedures and standards to record, balance, and deposit daily sales, report and document any variances in cash

Order supplies and maintain appropriate supply levels

Health, Safety, and Security

Ensure and maintain a safe working environment for employees in the store

Report any workplace incidents on a timely basis

Secure store premises on a daily basis

Ensure donations and garbage left outside store premises are picked up in a timely manner

Ensure that loss prevention processes and policies are consistently implemented

Job Skills

Strong communication, interpersonal and coaching skills

Strong customer service focus

Ability to motivate and supervise staff

Previous experience in a retail or customer service workplace preferred

Physically fit with the ability to properly lift heavy items

Demonstrated ability to prioritize and multitask

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📌 Assistant Store Manager (Alberta)
🏢 WINS (Women In Need Society)
📍 Alberta