Training and quality assurance expertise can support Legal Aid Ontario staff in Toronto through explicit instruction, evaluation, and knowledge resources. This permanent full time position strengthens intake operations.
As a Training and Quality Specialist, you will develop and deliver staff training while supporting a quality assurance program. The work includes adult learning, knowledge management, and client service practices. You will report to the Manager, Knowledge and Information Management and Training within Intake Operations Support.
Key Responsibilities: Conduct orientations and arrange on the job training
Develop training programs, manuals, multimedia aids, and platform content
Analyze needs and evaluate training effectiveness
Create KIM content and support KIM users




Develop QA standards and monitor calls
Requirements: At least two years in LAO frontline certificate program services
Experience developing and delivering adult learner training
Experience managing a full training cycle
Excellent writing, presentation, facilitation, and relationship building skills
Understanding of knowledge management and quality assurance programs
Apply training, quality assurance, and knowledge management expertise to strengthen staff development and client service at Legal Aid Ontario.

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📌 Training and Quality Assurance Specialist (Ontario)
🏢 Legal Aid Ontario
📍 Ontario