Coordinate automotive service appointments and customer communications on-site in St. Catharines as a Customer Care Representative.
Performance Collision seeks a Customer Care Representative for its full-time Body Shop team. The position coordinates service and insurance calls, vehicle intake and delivery, appointment reminders, and administrative support. It also requires client needs analysis and professional communication.
Key Responsibilities: Coordinate service appointments and answer service calls professionally
Coordinate insurance calls with customers and partners
Coordinate vehicle intake and delivery
Remind customers about appointments by telephone, email, or text
Provide administrative support to the Body Shop
Requirements: High School Diploma or GED
One year automotive experience preferred
One to two years customer service experience preferred
Valid Ontario Driver's License and valuable driving record
Proficiency with Google Workspace; CDK experience is an asset
Support Performance Collision customers through organized appointment coordination, insurance communication, and dependable automotive administration.

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📌 Customer Care Representative Collision Centre (Ontario)
🏢 Performance Cars
📍 Ontario