Use empathy and communication skills as a Resident Liaison Officer supporting works across Lambeth and South West London. Hybrid working is available.
Reporting to the Site Manager or Project Manager, you will manage resident relationships, arrange access, and handle communications. The position supports site delivery by reducing disruption and maintaining customer service. You will work with residents, occupiers, customer representatives, and site teams throughout projects.
Key Responsibilities: Manage relationships with residents and occupiers
Arrange access for surveys and works
Handle complaints through to completion
Develop and implement Resident Communication Plans
Conduct visits, surveys, and satisfaction reviews
Requirements: Good interpersonal skills
Excellent verbal and written communication skills
Driving Licence
Experience with Microsoft Office
Previous customer service experience is desirable
Support residents and site teams through explicit communication, organised access arrangements, empathy, and effective customer care across Lambeth projects.

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📌 Resident Liaison Officer Lambeth (Ontario)
🏢 HLS McConnell
📍 Ontario