Manage guest services operations at 123 Queen Street West in Toronto, coordinating front office activities, staffing, and financial objectives. Work full time in an entry-level management position supporting Sheraton Centre Toronto Hotel.
This position assists with daily operations across Front Desk, Bell/Door Staff, Switchboard, and Concierge/Guest Services. You will monitor standards, prioritize goals, address conflicts, and support room revenue and occupancy procedures. The position also contributes to guest information tracking, supplies, uniforms, training, and administrative work.
Key Responsibilities: Manage daily operations while meeting quality and customer expectations
Develop goals and plans to organize front office work
Supervise staffing for guest service and financial objectives




Train staff on credit policies and procedures
Support same-day selling to maximize room revenue and occupancy
Requirements: High school diploma or GED and two years related experience
Or a two-year degree in Hotel and Restaurant Management
Ability to analyze information and solve problems
Understanding of Front Desk financial goals and objectives
Ability to communicate with supervisors, peers, and subordinates
Coordinate hotel guest services, front office standards, staffing, and financial priorities at Sheraton Centre Toronto Hotel.

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📌 Hotel Guest Services Operations Manager (Ontario)
🏢 Sheraton Hotels & Resorts
📍 Ontario