Lead Helpdesk service delivery from ICE’s Peterborough office, using clear communication and organised team management to support customer queries.
As Service Delivery Manager, you will lead and manage an expanding Helpdesk Administrator team. You will establish standards, drive accountability, and develop consistent service practices. The role connects customer communication, operational priorities, and service-led resolution.
Key Responsibilities: Provide leadership, direction, and day-to-day Helpdesk management
Ensure service queries receive start-to-finish ownership
Maintain proactive, professional customer communication throughout requests
Manage operational priorities and customer commitments effectively
Progress service issues through service-led resolution
Requirements: GCSE level education including English and Maths, or equivalent
Proven experience in a similar customer support role
Exceptional telephone manner and communication skills
Ability to lead and motivate a team
Microsoft Office proficiency and adaptability with recent technologies
Bring customer service, accountability, and Helpdesk leadership to ICE’s Service Delivery Team in Peterborough.

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📌 Service Delivery Manager Peterborough (Ontario)
🏢 ICE - Industrial Cleaning Equipment
📍 Ontario