Support Turtles customers remotely from Canada through email, chat, and phone while using modern communication tools and skilled English.
As a Customer Happiness Advocate, you will handle customer inquiries and help shoppers resolve issues successfully. The role requires independent work, real-time responses, multitasking, and strong written and spoken communication. Two weeks of remote training precede the available remote arrangement.
Key Responsibilities: Answer customer inquiries through email, chat, and phone
Follow schedules combining calls, simultaneous chats, and emails
Identify issues and provide needs-based customer solutions
Deliver high-quality real-time customer service experiences
Complete follow-up documentation after each customer ticket
Requirements: Hold a work permit from Canada, Finland, Spain, or UK
Use G-Suite, Slack, Zoom, and presentation software comfortably
Type at least 50 words per minute
Demonstrate fluent professional English communication skills
Adapt continuously while meeting expectations and deadlines independently
Bring clear communication, creative problem-solving, and customer support skills to Turtles’ remote Canadian service team.

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📌 Remote Customer Support Specialist (Quebec City)
🏢 Kenyan Edu
📍 Quebec City