Deliver polished overnight guest service at Fairmont Hotel Macdonald using front desk expertise, cash handling, and accurate night auditing.
As a full time Guest Service Agent and Night Auditor, you will greet guests, settle accounts, and uphold Fairmont service standards. Reporting to the Front Office Manager, you will manage guest concerns, hotel information, cashiering, and overnight audit functions. The role also supports front desk development and room revenue awareness.
Key Responsibilities: Greet, check in, and settle guest accounts
Maintain accurate charges, routing, rates, and audits
Resolve concerns and assist with emergencies
Train, motivate, and develop front desk agents
Handle cash, currency exchange, and float balancing
Requirements: High school diploma required
One year of hotel front desk or night audit experience preferred
English communication skills, verbal and non-verbal
Strong interpersonal and problem-solving abilities
Availability for 11:00 p.m. to 7:00 a.m. shifts
Bring guest-focused service, accurate cashiering, and night audit capability to Fairmont Hotel Macdonald’s overnight front office team.

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📌 Night Auditor Guest Service Agent (Alberta)
🏢 Accor DE/DE
📍 Alberta